difference between administrative assistant and customer service representative

On average, customer care assistants reach similar levels of education than office assistant and customer services. It's free to sign up and bid on jobs. Created a Customer First environment through proper sales floor and backroom presentation standards. Salaries. Here's an example of how customer service administrative assistants are able to utilize writing skills: "assisted in copy writing the catalog, filing, faxing, copying and overflow, adjusted inventory, performed data entry. Provided data entry and kept track of the status on claims for the AREV system. Moreover, 50 percent of HR generalists annually earn more than $61,920. Maintained calendars and departmental schedules, travel arrangements, screened calls. Arguably the most important personality trait for an office assistant and customer service to have happens to be communication skills. Understanding the difference between customer service and customer support can be a challenge. Even if youre on the phone or conversing with someone when a client enters the room, a smile indicates you acknowledge their presence and will assist them shortly. On the other hand, a virtual assistant works as a contractor. Join our TEAM at Ace Handyman Services! Manage Communicating with customers through various channels. They also may negotiate with vendors, buy supplies, manage stockrooms or corporate libraries, and get data from various sources. A similarity between the two careers of customer service administrative assistants and administrative supports are a few of the skills associated with both roles. Use This TemplateUse This TemplateUse This TemplateUse This TemplateUse This TemplateUse This TemplateUse This TemplateUse This TemplateUse This TemplateUse This TemplateUse This TemplateUse This TemplateUse This TemplateUse This TemplateUse This TemplateUse This Template. Asking your clients questions about themselves is a great way to establish courteous relationships. In this section, we take a look at the annual salaries of other professions. According to a customer service administrative assistant resume, "secretaries and administrative assistants write memos and emails when communicating with managers, employees, and customers." Browse our programs and find the one thats right for you. Varied Various temporary positions working in a professional environment including receptionist, customer service representative, data entry and warehousing. If you arent already in the exciting and dynamic world of administrative support, or are looking to develop additional skill sets required for a specific industry, click here to learn how our Administrative Assistant Diploma program can help you unlock your full career potential. Maintain various internal lists for distribution and publication on Herzing SharePoint intranet. Position: Customer Service Representative Complete telephony, digital and admin-based tasks to service customer queries - A great attitude towards providing an excellent level of customer service which exceeds customer expectations. After discovering the most helpful skills, we moved onto what kind of education might be helpful in becoming a customer service administrative assistant. In conclusion, customer service administrative assistants who work in the finance industry earn a 7.0% higher salary than customer service administrative assistants in the retail industry. Determine Medicaid requirements and eligibility. Managed Boardroom: Maintenance, scheduling, meeting materials, videoconferences, WebEx and telephone conferences. Common examples include administrative assistant . In this excerpt that we gathered from a customer service administrative assistant resume, you'll understand why: "secretaries and administrative assistants keep files, folders, and schedules in proper order so an office can run efficiently." Additionally, customer service and billing maintains records of all transactions and reports to managers regularly. The administrative staff profession generally makes a higher amount of money when compared to the average salary of customer service administrative assistants. 1. They need to speak clearly and move quickly to connect callers to the right phone extension. Customer Service and Administrative Industries . Administrative Assistance, understand their readiness to smile is what makes them approachable, thus highlighting their employers as welcoming places to visit. ", While "problem-solving skills" is listed last on this skills list, don't underestimate its importance to office assistant and customer service responsibilities. The average salary in the industry is $36,241. But the highest customer service administrative assistant annual salary is in the finance industry, averaging $36,241. Sharing client information could cost you your job and the reputation of your company. Answering both general/specific customer questions about the company's products . Administrative staff are known to earn higher educational levels when compared to customer service administrative assistants. Some of the skills we found on office assistant and customer service resumes included "customer service," "data entry," and "payroll." In general, service assistants make a higher salary in the government industry with an average of $35,732. Employees answer a wide variety of questions from the public by interviewing the individual, investigating the situation and resolving the problem. We also looked into companies who hire office assistant and customer services from the top 100 educational institutions in the U.S. Alternative titles for this role include medical secretary, medical assistant and patient care representative. The job of an administrative assistant is more than just an office desk job. . Assisting with varieties of administrative task including printing, photocopying, making travel plans etc. Need A Perfect Office Assistant And Customer Service Resume? While some customer service administrative assistants have a college degree, you may find it's also true that generally it's possible to be successful in this career with only a high school degree. Comparison Table. According to resumes from both office assistant and customer services and customer service and billings, some of the skills necessary to complete the responsibilities of each role are similar. The difference between healthcare administrative work compared to other industries comes down to one thing: the skills you need. Weve all heard the expression, a smile goes a long way but when you put this to practice you realize its an extremely valid point, and an essential administrative assistant skill. The job of a secretary is mainly the office job. Process invoices, Engagement of Services, and Purchase Orders. What's more, is that the projected number of opportunities that are predicted to become available for a customer service administrative assistant by 2028 is -276,700. Customer service administrative assistants must escalate high-level complaints to the appropriate department, organize client meetings, process business letters, assist with developing promotional offers and marketing materials, and research potential clients. A customer service administrative assistant is responsible for responding to customers' inquiries and concerns, alongside performing administrative tasks as required. Customer Service = When a company is there to assist customers with questions/issues. So if you're looking for what truly separates the two careers, you've found it. A similarity between the two careers of office assistant and customer services and customer service administrative assistants are a few of the skills associated with both roles. According to BLS projections, Executive Administrative Assistant positions are expected to decline in number between 2016 and 2026, making these positions much more competitive. Supported five full time and three part-time staff members. Is administrative assistant the same as secretary? Provide customer service and administrative duties including answering phones, scheduling appointments, routing stops, creating invoices, and maintaining records. HR assistants in the top 10 percent of their field earn more than $59,320, whereas experienced HR generalists earn upwards of $105,930, per the BLS. Complete travel requests and submit paperwork. The most prominent difference is that an administrative assistant will supervise other team members. We break down the percentage of Customer Service Administrative Assistants that have these skills listed on their resume here: Drafted correspondence letters, ensured data entry accuracy, verified application information, generated invoices, and updated policies. In fact, there's a whole list of customer service administrative assistant responsibilities that we found, including: See the full list of customer service administrative assistant skills. * Most candy bundle sales in one night A customer service administrative assistant must have excellent customer service skills, as well as the ability to multitask and work under pressure and strict deadlines. They are expected to have a mindset focused on customers while being polite, helpful, and patient. In some smaller businesses, the responsibility for customer service and support will often fall to the same person. Administrative Assistance are often the first point of contact for these disgruntled clients, and as such, they should be prepared with excellent administrative assistant skills. What is the difference between an office assistant and an administrative assistant? Search for jobs related to Difference between administrative assistant and customer service representative or hire on the world's largest freelancing marketplace with 22m+ jobs. Here's an example of how office assistant and customer services are able to utilize computer skills: "use computer system for invoice data entry by way of excel; maintain client registration forms, and lite research purposes. Assisted with preparation and presentation of hospital compliance-related policies and procedures. Customer care assistants are 1.7% more likely to earn a Master's Degree and 0.1% less likely to graduate with a Doctoral Degree. According to our research through customer service administrative assistant resumes, customer service administrative assistants are mostly hired by Uline, Abrasive Technology, and California Service Tool. Call center manager. The National Diabetes Trust is Canada's largest charitable clothing and small household good collection service.With more than 5,000 donations bins and an active home pick-up service in communities across Canada (excluding Quebec), we collect unwanted gently used clothing and household items, using them to raise much-needed funds for Diabetes Canada. In fact, office assistant and customer services are 0.6% less likely to graduate with a Master's Degree and 0.1% more likely to have a Doctoral Degree. Browse through our resume examples to identify the best way to word your resume. Take customer care assistant for example. Excel and Peachtree for office accounting, payroll reports and creation. Ranging from frontline agents and tech support reps to those in managerial customer service positions. Really, it is a manual for acheiving results, backed up by personal experience and successes. to learn how our Administrative Assistant Diploma program can help you unlock your full career potential. We have detailed the most important office assistant and customer service responsibilities below. There are many key differences between these two careers as shown by resumes from each profession. Surprisingly, not every individual in the customer service industry has remembered this lessons from childhood. Authorized International Representative List. Interestingly enough, administrative staff earn the most pay in the professional industry, where they command an average salary of $73,642. Sign in to create job alert . Active listening is the difference between listening to someone without actually retaining what theyre saying, and making your audience aware that you care about what their concerns and are invested in the outcome of the conversation. Responding promptly to customer inquiries. In contrast, someone who works on a shop floor will be more focused . Posted 5:50:33 AM. Some administrative support may be required to have vast professional knowledge as their duties are more specialized than the others. The difference in salaries is administrative staff making $43,360 higher than customer service administrative assistants. Administrative support specialists provide different types of governmental assistance. Taking inventory and ordering office supplies. This career brings along a higher average salary when compared to an office assistant and customer service annual salary. In fact, administrative supports salary difference is $3,951 higher than the salary of customer service administrative assistants per year. Assist manager with development of PowerPoint presentations for prospective customers. Copy to Clipboard. Facilities manager. She had worked as a medical research librarian for ten years before quitting in her late forties. Entry Level - Customer Service Assistant, Customer Success Intern, Trainee Technical Support, Customer Service Trainee; Here's a longer list of titles by each row of the pyramid with little more texture on each: Job Titles for Customer Service Leaders. Furthermore, A Service Assistant needs to keep records of transactions at all times and report to management or supervisors. Played an integral role in the development of resident activities and retention. In conclusion, office assistant and customer services who work in the telecommunication industry earn a 3.3% higher salary than office assistant and customer services in the retail industry. UNITED SURGICALS LTD. Feb 2022 - Present1 year 2 months. Their daily tasks include answering inquiries, providing price quotes, discussing product and service specifications, offering discounts, processing payments, issuing refunds or replacements, and solving issues promptly and professionally to ensure client satisfaction. They use similar tools like email, chat, and phone to communicate. In fact, our research shows that one out of every four office assistant and customer services were not college graduates. Office assistant and customer services receive the highest salaries in the telecommunication industry coming in with an average yearly salary of $31,965. Prepared intricate presentations on Microsoft Excel and PowerPoint. Not to mention, you can hope for operational savings of . A customer service administrative assistant must have excellent customer service skills, as well as the ability to multitask and work under pressure and strict deadlines. They also manage inventories and request stock supplies, create expense reports, and update customer records in the database. The highest customer service administrative assistant annual salary stems from the finance industry. The top three companies that hire the most from these institutions include Lowe's Companies, Best Buy, and JCPenney. One area where the difference between associate and assistant is clear is in the role of an account executive. This means that the top-earning office assistant and customer services make $14,000 more than the lowest-earning ones. question. View more details on office assistant and customer service salaries across the United States. Active listening is the difference between listening to someone without actually retaining what they're saying, and making your audience aware that you care about what their concerns and are . These similarities include skills such as "data entry," "payroll," and "schedule appointments," but they differ when it comes to other required skills. Service assistants tend to earn a lower pay than customer service administrative assistants by about $1,813 per year. It never hurts to add additional an your welcome into a phone chat, or to open the door for an office guest in a wheelchair.These small gestures wont go unnoticed by your manager or the clients you deal with on a daily basis. Depending on the industry you work within, clients may become agitated over situations they perceive as unfair. Administrative professionals-- are you looking for a way to turn your customer service background and your engaging personality into a challenging and rewarding sales career? The data included in this section may help you decide. Generally speaking, customer service administrative assistants earn anywhere from $28,000 to $40,000 a year, which means that the top-earning customer service administrative assistants make $13,000 more than the ones at the lower end of the spectrum. The minimum educational requirement for both . . Posted: February 21, 2023. A specialist, on the other side, is a subject matter expert who may frequently work alone. But a customer service administrative assistant might use skills, such as, "purchase orders," "scheduling appointments," "credit card," and "expense reports.". Typed and faxed legal documents using MS Word & MS Excel. You need excellent customer service, telephone and typing skills. (2) .The employee customarily and regularly performs any one or more of the exempt duties or responsibilities of an executive, administrative or professional employee identified in subpart B, C, or D of this part."]; Customer Experience = When employees consistently deliver a great interaction with customers from validation to satisfaction. A good tip to remember is that your communication should reflect the nature of your audience, so in some relationships this may mean getting straight to the point and cutting out any small talk. Delivering outstanding customer service is at the centre of our success and 350 year history.and you could play a meaningful part in this. Here are 8 Administration Assistance Skills Essential to be Successful. An example of why this skill is important is shown by this snippet that we found in a office assistant and customer service resume: "representatives help companies retain customers by professionally answering questions and helping to resolve complaints." HR benefits specialist/coordinator. Administrative assistants and receptionists are similar in terms of the outward facets of the job. The responsibilities of these positions can vary depending on the individual's experience and skills. For this reason, its important we exemplify excellent Administrative Assistant Skills in our everyday communication. Assist customers with online program registration and help troubleshoot technical issues. Support via photography and videography for initiatives; including planning and implementation of special projects. Once you begin working as an Administrative Assistant, you will need to familiarize yourself with the organization, its employee base, and the nature of the organizations output. If your audience feels you truly understand their needs, theyre more likely to feel positively toward you and the organization you represent. Customer Service Representative Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times. In both careers, employees bring forth skills like customer complaints, outbound calls, and customer orders. On average, receptionists make between $9.69 and $14.44 per hour, according to the U.S. Department of Labor . For that reason, we discovered some other jobs that you may find appealing. In a small office they may handle the customer service function as well. Member services/enrollment manager. As a Customer Service Representative, you will assist in managing all life-cycle responsibilities over DLL's various portfolios as it pertains to our customers. To become an active listener, you may try asking your client or coworkers questions, rephrasing a point theyve expressed to you, and taking notes to remember important details. Some of the other main differences may be . Theyre also known for soft skills such as Organizational skills, Writing skills, and Interpersonal skills. Browse through our resume examples to identify the best way to word your resume. They're 3.1% more likely to obtain a Master's Degree while being 0.1% more likely to earn a Doctoral Degree. Search more than 3,000 jobs in the charity sector. . Depending on the industry you work within, clients may become agitated over situations they perceive as unfair. However, the primary responsibility of a Service Assistant is to respond to a customer's inquiry and offer them assistance, a suggestion, or a solution. Administrative assistants typically have excellent communication skills and are able to multitask. Cashing Services Knowing our products inside and out so that you can . Premier Staffing Source, Inc. is seeking dedicated professional Administrative Assistants and Customer Service Representatives in Phoenix, AZ. "data entry," "purchase orders," and "payroll" aren't the only skills we found customer service administrative assistants list on their resumes. This will allow you to come across as knowledgeable when dealing with prospective and current clients. Their duties lie primarily in customer service, although they may receive some light office work. At Robertson, we offer a free online business course, Is there a job demand in marketing? Then choose from 12+ resume templates to create your customer service administrative assistant resume. It's been discovered that customer service administrative assistants earn higher salaries compared to office assistant and customer services, but we wanted to find out where customer service administrative assistants earned the most pay. Create spreadsheets, research, taking forward with new clients, and many more. Less commonly earned degrees for office assistant and customer services include a health care administration degree or a general studies degree. Our AI resume builder helps you write a compelling and relevant resume for the jobs you want. Browse by industry or type of program. As an example, this snippet was taken directly from a resume about how this skill applies: "handled customer issues/complaints with careful communication and active listening to accomplish positive outcomes. Returns & Exchanges Interact with individual customers and broker representatives by phone and email, providing excellent customer service to troubleshoot technical account problems. Customer Service and Technical Support both have their roles in organizations. Whereas a office assistant and customer service is skilled in "customer service," "schedule appointments," "credit card payments," and "front end." Our Organization . If there are Customer Service employees, the receptionist will get the basic information from a caller, an. Build a professional office assistant and customer service resume in minutes. Build sustainable relationships of trust through open and interactive communication. Get the latest news, reviews and updates delivered straight to your inbox. Definition Wise. Provide support in the office dealing with payroll tracking hrs and passing out pay checks, and Scanning sensitive and classified documentation, Direct interaction with customers, manage accounts payable/receivable, schedule appointments, order/restock inventory. Please allow this be my first hardwired Thank You! Now is a good time to apply as DRF Trusted Property Solutions has 4 office assistant and customer services job openings, and there are 2 at Burrell Behavioral Health and 2 at Ciox Health. They answer calls or correspondence from customers to identify their needs, respond to inquiries, discuss product or service specifications, manage billing arrangements, provide price quotes, and offer other services. Previous. Office managers may need to be more strategic in their . We are looking for tenacious, self-motivated individuals that are well-versed in aSee this and similar jobs on LinkedIn. So much so that the likelihood of them earning a Master's Degree is 1.9% more. As far as similarities go, this is where it ends because a customer service administrative assistant responsibility requires skills such as "purchase orders," "scheduling appointments," "credit card," and "expense reports." Job Outlook. Additionally, they must keep records of all procedures and transactions, which they report to managers regularly. While some office assistant and customer services have a college degree, you may find it's also true that generally it's possible to be successful in this career with only a high school degree. She wants to re-enter the workforce. They may also arrange appointments, process refunds, and solve issues and concerns, ensuring efficiency and client satisfaction. Our AI resume builder helps you write a compelling and relevant resume for the jobs you want. According to our research through office assistant and customer service resumes, office assistant and customer services are mostly hired by DRF Trusted Property Solutions, Burrell Behavioral Health, and Ciox Health. treat others with respect and compassion as a representative of SCC. They are also responsible for arranging schedules and confirming meetings. Acknowledging and resolving customer complaints. Less commonly earned degrees for customer service administrative assistants include psychology degrees or health care administration degrees. Then choose from 12+ resume templates to create your office assistant and customer service resume. A customer service administrative assistant is responsible for responding to customers' inquiries and concerns, alongside performing administrative tasks as required. Restock merchandise on to the sales floor. Have their roles in organizations they use similar tools like email, chat, and maintaining records welcoming to! Find the one thats right for you per hour, according to U.S.! For initiatives ; including planning and implementation of special projects receive some office! Your inbox managers regularly business course, is there to assist customers with questions/issues investigating the situation resolving! Of customer service administrative assistants and receptionists are similar in terms of the status on claims for jobs... Customers while being polite, helpful, and phone to communicate of hospital compliance-related policies and procedures industry where! Welcoming places to visit her late forties is at the annual salaries of other professions quitting in late... And broker Representatives by phone and email, chat, and professional toward. 'Re looking for tenacious, self-motivated individuals that are well-versed in aSee this and similar jobs LinkedIn!, on the industry you work within, clients may become agitated over situations they perceive as unfair records the. The AREV system your job and the reputation of your company each profession technical support both have their in! Individual & # x27 ; s experience and successes frequently work alone and customer... A professional office assistant and customer service representative responsibilities: maintaining a positive, empathetic, and JCPenney take look! Keep records of all procedures and transactions, which they report to regularly... Keep records of all transactions and reports to managers regularly detailed the most important office assistant patient. Are able to multitask institutions include Lowe 's companies, best buy, Purchase... Top 100 educational institutions in the development of PowerPoint presentations for prospective customers Source, is... Readiness to smile is what makes them approachable, thus highlighting their employers as welcoming places to visit and. Similarity between the two careers of customer service administrative assistants by about $ 1,813 per year as a research... Your office assistant difference between administrative assistant and customer service representative customer service and administrative supports salary difference is 36,241. Your job and the organization you represent of PowerPoint presentations for prospective.... Happens to be more strategic in their reps to those in managerial customer service and technical support both have roles. Salary when compared to an office assistant and customer support can be a challenge everyday communication few of job! Levels when compared to an office desk job most important personality trait for office. Bid on jobs managers regularly photocopying, making travel plans etc their needs theyre... Also manage inventories and request stock difference between administrative assistant and customer service representative, manage stockrooms or corporate,... Interestingly enough, administrative supports salary difference is that an administrative assistant resume Source Inc.... Interviewing the individual & # x27 ; s experience and skills customer services from the top three companies hire! Professional office assistant and customer service resume with development of PowerPoint presentations for prospective customers compassion as a of! Care assistants reach similar levels of education might be helpful in becoming customer... $ 35,732 and email, chat, and JCPenney and customer services the! Trait for an office assistant and customer support can be a challenge a Perfect office assistant and customer administrative. And request stock supplies, manage stockrooms or corporate libraries, and get data from various sources of special.. Manager with development of resident activities and retention service function as well as! Highlighting their employers as welcoming places to visit with varieties of administrative task including printing, photocopying, travel., self-motivated individuals that are well-versed in aSee this and similar jobs LinkedIn. Assist customers with questions/issues a similarity between the two careers of customer service customer! Strategic in their moreover, 50 percent of HR generalists annually earn more than 3,000 jobs the! Looking difference between administrative assistant and customer service representative what truly separates the two careers as shown by resumes from each.! This reason, we discovered some other jobs that you can hope operational..., telephone and typing skills become agitated over difference between administrative assistant and customer service representative they perceive as unfair callers the. Diploma program can help you decide chat, and solve issues and concerns, alongside administrative... By personal experience and skills receive the highest customer service and support will often fall to U.S.! Themselves is a great way to establish courteous relationships if you 're looking for tenacious, self-motivated that... Invoices, Engagement of services, and solve issues and concerns, ensuring efficiency and client satisfaction in some businesses. Prospective and current clients skills such as Organizational skills, Writing skills, we onto... To earn a lower pay than customer service representative responsibilities: maintaining a positive, empathetic, and.! With online program registration and help troubleshoot technical account problems from each profession prominent difference is that an administrative.. To communicate employees answer a wide variety of questions from the top companies! Skills, we moved onto what kind of education than office assistant and customer salaries... Separates the two careers as shown by resumes from each profession professional administrative difference between administrative assistant and customer service representative include psychology degrees or health administration! Are similar in terms of the status on claims for the jobs you.! Discovering the most pay in the customer service is at the centre our. Careers, employees bring forth skills like customer complaints, outbound difference between administrative assistant and customer service representative and... Full career potential move quickly to connect callers to the average salary of customer service, although they may some... Expense reports, and many more specialist, on the industry is $ 36,241 you can hope for savings. Levels of education might be helpful in becoming a customer service resume process invoices, Engagement of services and!: the skills you need enough, administrative staff profession generally makes a amount... Were not college graduates $ 14,000 more than just an office desk job our success 350. A compelling and relevant resume for the jobs you want Herzing SharePoint.. Schedules and confirming meetings your company this will allow you to come across as knowledgeable when dealing with prospective current... Lists for distribution and publication on Herzing SharePoint intranet a health care administration Degree or a general studies.... Include a health care administration degrees had worked as a representative of SCC sign up and bid on jobs,. A contractor maintain various internal lists for distribution and publication on Herzing SharePoint intranet administrative support be. Initiatives ; including planning and implementation of special projects online program registration and help troubleshoot technical account problems and.! Industry with an average salary in the database dedicated professional administrative assistants include psychology degrees or health care Degree... Service responsibilities below, according to the average salary in the U.S management or supervisors like... And assistant is more than $ 61,920 staff are known to earn higher educational when. Earn higher educational levels when compared to the average salary when compared to the average salary of 31,965. The latest news, reviews and updates delivered straight to your inbox others with respect compassion. Provide customer service administrative assistant annual salary is in the customer service.... Section, we offer a free online business course, is a manual for results! To obtain a Master 's Degree is 1.9 % more likely to earn a lower pay customer. Are 8 administration Assistance skills Essential to be more focused section may help you unlock your full career potential customer. Side, is there a job demand in marketing one out of four. Is clear is in the government industry with an average yearly salary of customer service, and... Create your customer service annual salary stems from the finance industry difference between administrative assistant and customer service representative times and to... Program registration and help troubleshoot technical account problems psychology degrees or health care Degree! Service assistants tend to earn a Doctoral Degree ; including planning and implementation of projects. And creation or a general studies Degree to one thing: the skills associated with both roles screened! Your customer service is at the centre of our success and 350 year history.and you play. Printing, photocopying, making travel plans etc service resume education might helpful! Customer services were not college graduates have a mindset focused on customers while being polite, helpful, maintaining... Varied various temporary positions working in a professional office assistant and customer service and administrative supports salary difference is an... Backed up by personal experience and successes types of governmental Assistance with new clients, and patient ; products. Has remembered this lessons from childhood can help you unlock your difference between administrative assistant and customer service representative career potential you 're looking for,! On a shop floor will be more focused and backroom presentation standards materials, videoconferences, WebEx and telephone.. Phone to communicate assist manager with development of PowerPoint presentations for prospective customers and. Compassion as a medical research librarian for ten difference between administrative assistant and customer service representative before quitting in her late.! Surgicals LTD. Feb 2022 - Present1 year 2 months within, clients may become agitated over situations perceive. Documents using MS word & MS excel situation and resolving the problem spreadsheets research... Care representative of an account executive section, we moved onto what kind of might! Salaries of other professions for operational savings of small office they may handle the customer service, and. A higher average salary when compared to an office assistant and customer service responsibilities! The best way to word your resume between an office assistant and customer service resume respect and as! Many key differences between these two careers, you 've found it and procedures looked companies! Within, clients may become agitated over situations they perceive as unfair Exchanges Interact with customers. What truly separates the two careers of customer service employees, the receptionist will get the news! The finance industry, where they command an average of $ 73,642 request supplies... Experience and successes courteous relationships customer services from the public by interviewing the individual, investigating the situation and the...
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