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We also ensure all reviews are published without moderation. Zwilling J.A. Henckels Cookware | Crate & Barrel Fell off the counter if you can believe that. I can't speak for the product itself as order arrived too late and I had to find another set of knives in the meantime. If you plan to use your pot in the oven, opt for one that can withstand more heat. Because of their stringent procedures and quality control standards that Zwilling enforces with authorized sellers, its hard for them to control procedures, quality and standards of unauthorized sellers. EDIT NOTE: 6 weeks later - I finally got my refund. After they received the item, no refund appeared on my credit card. . The Zwilling warranty applies only to products that are sold directly by Zwilling or by sellers authorized by Zwilling in the US. If you are not able to return the product from the authorized retailer or online store then you can choose the next option. One Zwilling Cookware review read: It has good heft to it, heats evenly and is truly nonstick. Cookware Purchase The payment was charged to my PayPal account immediately BUT the online shopping cart never changed its status. I made an order on Nov 24th 2022 for their black friday sale, I called after 3 days and get to know they don't have the items in inventory yet their website has products on sale on for cyber mon, why the treachery of making people commit to paying for something they don't intend to deliver, the best part is they don't have an ETA of when the product is to be delivered. If youre looking for inclusive sets or deeper pans, check out other options like the Spirit or Clad CFX. Pathetic display of arrogance!Today is January 12, 2023, and after waiting 49 days for order fulfillment, I cancelled and now done with Zwilling forever! June 17- "Kindly provide us with the item number for the item as the one that is on the shear is not picking up on the website. After two weeks of waiting for what I purchased, I first wrote an email and no response. We are not responsible for returns that do not have tracking/delivery confirmation showing that the package was received in our warehouse. Companies can ask for reviews via automatic invitations. I contacted Zwilling for replacement & they keep giving me the run around. I will NEVER order or purchase any of their product offerings from this day forward. Claim your profile to access Trustpilots free business tools and connect with customers. FRI: 9AM-2:30 PM EST. . Is Zwilling Ceramic Cookware Safe? Cookwareneed You can still see all customer reviews for the product. However, just like most standard warranties, they are subject to conditions. Free 4-Piece Set of Pan Protectors. ZWILLING Spirit 3-ply Stainless Steel Ceramic Nonstick Fry Pan If you do not wish to keep your order, it can be returned for a refund at your convenience. Read honest and unbiased product reviews from our users. 800.438.8898. Love the product when it works. Dont do business with this company. Kaufland must recall the product from the loyalty point campaign But I had the same experience with the page. Whats included with your Zwilling Cookware depends on what you buy. Sign in to save items to your wish list, track your orders, receive our email newsletters, earn points in our Culinary Insider loyalty program, and even get access to exclusive events. I emailed for an update. I said I wanted a refund when I sent it back because I did not like the item. 2023 Trustpilot, Inc. All rights reserved. Anyone can write a Trustpilot review. Press question mark to learn the rest of the keyboard shortcuts Log InSign Up User account menu Vote Never ever deal with this Zwilling company. What unites us all at Henkel is our purpose "Pioneers at heart for the good of generations" and a common strategic framework. By far the worst webshop Ive ever dealt with. Join our team of pioneers and make your mark on the future with us. In an effort to ship orders within a 24-48 hour period, we are unable to interrupt the shipping process to affect changes or cancellations. Complaints Zwilling J.A. Other information is optional and will only be used to respond to your questions, suggestions or requests. Contact our team! Run! In the Zwilling warranty, Zwilling recommends that when shipping your product, you should do the following: To ship the Zwilling warranty return, Zwilling gives you the freedom to choose the shipping company of your choice. To avoid additional charges, please double check your addresses and make sure the recipient knows the package is coming. You need all the original packaging and pay shipping. If returning a knife or shear: To comply with U.S. New comments cannot be posted and votes cannot be cast. If you've ever run it through a dishwasher, don't even bother contacting them. Press question mark to learn the rest of the keyboard shortcuts. Please check your entries and try again, ZWILLING Kramer Euroline Stainless Damascus, Iconic cast iron and ceramic cookware rooted in France, The finest Japanese cutlery handcrafted in Seki, Japan, Stainless-steel cookware and more from Belgium, Essential cutlery and kitchenware for everyday cooking. Henckels, LLC 270 Marble Avenue Pleasantville, NY 10570. At Zwilling, we believe in making meals meaningful, every day. June 7 - no response from Zwilling. Only items in new and unused condition with the original manufacturer package will be accepted for a refund. The Zwilling warranty is valid from the date of original purchase. Super easy clean up, use, and all around a great set.. Have questions about your order? They said I would have to pay for shipping in that case and they would not take it back because it had been used. There are 0 reviews and 0 ratings from the United States. Not standing behind your products is the worse business decision you can make as a company. If youre not a fan of hand washing, choose a line that is. 11 Ways to Deliver Excellent Customer Service | Indeed.com No thanks. Zwilling got this business from me but NEVER again and I will be telling others to NEVER order from this company. After 6 weeks I am still waiting for my order to be shipped (they promise 7-14 days). Provide your account email address to receive an email to reset your password. Be sure to return the items via an insured and traceable method such as UPS or FedEx. If you own Zwilling products, this post gives you information about the Zwilling warranty. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. After trying to get through to them for three solid days, I was asked to upload a video of the dysfunction. We accidentally broke the glass carafe/jug a month after purchasing the machine and contacted customer service about purchasing a replacement carafe. June 11- told me to check out a local retail store. Free 4-Piece Set of Pan Protectors. Please check your entries and try again, ZWILLING Kramer Euroline Stainless Damascus, Iconic cast iron and ceramic cookware rooted in France, The finest Japanese cutlery handcrafted in Seki, Japan, Stainless-steel cookware and more from Belgium, Essential cutlery and kitchenware for everyday cooking. Zwilling has additional warranty disclaimers and exlusions of liability mentioned in their warranty. They said that theres been an inventory discrepancy and that if there was no shipment past 30 days I would get a refund. So it's just in limbo now. Who is Henkel and what drives us? News on cooking innovations. The D3 Stainless Steel 10-Pc Cookware Set is $599 right now, normally, its $1,405.00. Read Customer Service Reviews of zwilling.co.uk - Trustpilot Bitte berprfe deine Eingaben und versuch es nochmal. Gift With Any HENCKELS There you will find an overview of the brand and you can check if the brand is available in your region. 2023 Trustpilot, Inc. All rights reserved. But this was my experience with Zwillings Contact Us page. They said I could send it back and they would send a replacement. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. They did not. Youll only find out when you reach out to them. With a ceramic coating that lasts 50% longer than the brands previous model, its also 3x more durable and safe for use with metal utensils as its 10x more scratch resistant too. They can't say nothing about delivery time; they only say they're so sorry! Melde dich an um deine Wunschliste zu verwalten, deine Bestellungen zu verfolgen oder dort weiterzumachen wo du aufgehrt hast. You will then be automatically informed as soon as new positions you may be interested in are posted. Their range includes carbon steel, stainless clad, nonstick, copper, and cast iron pots and pans all made in the USA. For more information visit our career FAQs. MON-THU: 9AM-5 PM EST. I contact Zwilling customer service, and they provide me with a return label to send them the frother back to get my refund. We're happy to help. Zwilling is a well known brand of cookware and cutlery. If a product is returned and the order no longer qualifies for a Gift with Purchase(s), the Gift(s) must also be returned; otherwise the value of the gift(s) will be deducted from your credit. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Just read the reviews. This response was rather cheeky/rude, so I wont be ordering from them again. Zwillings warranty is created by Zwilling and they have the right to make changes to this without notice at anytime. I've been dealing with return/refund for almost 3 months now and it starting to feel like it's their common practice not to provide any service or refund, not to mention rudeness and unprofessionalism I've experienced during these calls. Customer Reviews for Zwilling J.A. Henckels Canada Ltd They hadn't processed my package as it wasn't shipped for 4 more days. With an array of collections across stainless, nonstick, hard anodized, and ceramic, youll find higher prices here than you will at Zwilling. CHECK PRICE ON AMAZON USE AND CARE YOUR KNIVES We really care about our high quality knives. Their customer service is atrocious. They said they were sorry they were sending it to accounting and to wait 2-3 more days. At least they did for our paring knife and steak knife that they returned for us because of a broken blade. Never again! Culinary Insider program terms and conditions. You have my returned product and my money, you no longer have me as a customer. What is unacceptable is that it is now almost the end of August and I have still not received the replacement. Contact Us within 5 days. Find the addresses, phone numbers and routes to all Henkel locations worldwide, Find the right website for your country or your region and use the contact form there to speed up the process. Hast du Fragen zu deiner Bestellung? 10 Ways to Deliver Consistently Great Customer Service Dont order from this company. Add enough packing material to make sure that the product is secured well in the box. Brutal customer service, I will never deal with them again. Updated Oct. 25, 2022. Error! When it comes to pots and pans, especially nonstick, you have certain expectations (ie. Grind both sides of the blade alternately, around 5 to 10 times on each side. For example, the Madura Plus line is dishwasher safe but the Carrara Plus isnt. However, when dealing directly with them, the way that they handle refunds for returns of defective products is UNACCEPTABLE. Please surrender your blade to the judges, Hey, oppurtunities man! In your Zwilling warranty return, you should add a letter which includes the following: If the product was purchased from a physical store then add the following information about the store: If the product was purchased from an online store then add the following information about the store: If you purchased your product from any other store, add in all information you have about where you purchased the product from. Amazon.com: Customer reviews: ZWILLING Fresh & Save 2-pc Large Vacuum It goes against our guidelines to offer incentives for reviews. After viewing product detail pages, look here to find an easy way to navigate back to pages you are interested in. Claim your profile to access Trustpilots free business tools and connect with customers. Bought the vacuum sealing unit online and when I received the item it doesn't work at all. If it is not possible to return the product to the physical or online store from where it was purchased, then mail the product in to Zwilling. Brand: ZWILLING 36 ratings Lowest price in 30 days -6% $16999 Was: $179.95 FREE Returns About this item Curved bolster encourages cutting with improved precision, safety and Comfort POM handle is durable and resilient SIGMAFORGE knife is forged from a single piece of Special Formula High-Carbon NO STAIN stainless steel Here are their contact details: Zwilling Customer Service phone number: 1 (914 . Please check out the overview of all our websites. Just not worth it. Whether or not you register your product(s) will have no effect on your warranty rights. While durable, as with most nonstick surfaces, wooden, silicone or nylon tools should be used. Mit einem Kundenkonto kannst du dir eine Wunschliste erstellen, deine Bestellungen verfolgen und du erhltst Zugang zu exklusiven Angeboten. Packages that are returned to us for any of the following reasons are subject to actual shipping and return charges. As sustainability leaders, we aim to pioneer new solutions for sustainable development while continuing to shape our business responsibly and increase our economic success. It was then that he insisted Zwilling's was experiencing internal ordering issues and that the product I had ordered was indeed, NOT IN INVENTORY! Zwilling offers 9 different types of cookware so each design is a little different from the next. I sent the knives back via proof of delivery and to my delight after a few weeks, they replaced them for me with exactly the same design knives. I have generally had a good experience with 3rd party retailers. Do not purchase from this company. Henckels, LLC. 10$ pans are better. Its been over a month and Im still waiting for them to return my money. This toenail clipper has a long handle that provides strong leverage. Zwilling USA responded the very next day with the method of sending back the warranty return. Return / Refund process is awful, I sent the product back and included paper work as instructed. Really??? I considered trying Zwilling warranty program, but found out that shipping cost is on customer. If so, then how do you season stainless steel pans? All Clad is a highly recommended cookware line. You've suffered a catastrophic blade failure, I'm going to have to ask you to leave the forge. The only real way to test out cookware is by actually cooking with it. Product good but customer service is lacking. When your blade cracks on you $150.00 knife; replace it. Still waiting for my refund. If youve observed any defects in your Zwilling product, and wish to claim Zwillings warranty, this is the process to follow: Attn: Warranty Department ZWILLING J.A.Henckels, LLC 270 Marble Avenue Pleasantville, NY 10570. The processing and use of your data is based on statutory provisions which justify those operations on the grounds that the processing is necessary for processing your request.