how to get a refund from viking cruise

What Viking advertises in not what you get. If its taking your money, its always going to use math that favors it. You'll find it cost considerably less. Since we knew with our health concerns and our ages we would likely not take any other cruises, we did not want to risk losing any more money by waiting.. This is a Big Deal! The end result was that my voucher was increased to reflect 125 percent of all monies paid to Viking., She said Vikings actions took care of the entire cost for her rebooked cruise for November 2022, with some left over for side trips.. And certainly not in the next 24 months especially on a ship of any kind, Keyles said. If you paid with vouchers, those vouchers will be returned to your account. Plan your voyage risk free. (In fact, first time to Europe). Tripadvisor performs checks on reviews. 10APR-200501_RiskFreeGuarantee.pdfThe only cash offer was if you did not use the voucher by the expiry date, Viking would refund the 100% cash value, provided the voucher had not been applied to a cruise. Fosses cruise and land tour to Eastern Europe became a casualty of COVID-19. LauraS Can a vacation rental host cancel my stay and keep my money? They canceled my flight. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions, 120 days or more - voucher reissued - $100 cancellation fee, 120 or less they reissue voucherwith less money. 85% of Full Fare. I have to say that I'm surprised by your post and experience. You have to fly in via the UK only'. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Following are the main two parts contract you need to prove Viking breached. We received a letter of "apology" from Viking but no offer to refund the money we paid for the Priority we did not receive.4. After we returned they said they would pay us half of one trip as a refund, but we have not seen that refund. In all fairness, every other interaction for us at the Palace was great! Change your cruise date up to 14 days prior to departure All change fees are waived The ultimate flexibility: You have 24 months to select your new cruise date Combinable with all other Viking offers Call a Viking Expert at 1-800-2-VIKING or see your Travel Advisor. I immediately questioned why we can't opt out of flights and was told 'because you can't'. 5700 Canoga Ave #200, Woodland Hills, CA 91367-6569. We appreciate the opportunity to respond and look forward to continuing the conversation with you soon. #24 states a different situation than yours, so maybe your TA is at fault. Not much Viking can do about that. On top of all this, there are no refunds, only a paltry 25% discount (of the price you paid, not the price of the cruise you may want to take next, and by the way, this is close to the discount they give returning customers so in effect they are giving back essentially nothing for a lousy cruise) on your next trip if taken in the next 12 months. :|?OK>wv&OMj?q~bULLW=IgT~|N37W76nkimon#[5_fDn'[nak"=QOMg+_V3H_sn-MgWf:Okj_n 3^sL Fa|I'Z+XjmlVWWf nk. Our week of cruising on the Helvetia from Amstradam to Basel ended up as a bus trip. Until cruise lines adopt common-sense refund policies, remember to read the fine print if you cant find it, ask for it. How do you know a company will use travel math? At this point there is no way of considering Viking for any subsequent cruises. Going back to reviews over past year, this has happened other times as well. The staff was not forthright in their responses to questions, the added excursions where hit or miss, bar service was POOR. Refunds are made based on the cancellation conditions. And I have a miserable autumn date to sail on, she adds. If they got enough complain, they might open an investigation. We found no mention of this "policy and procedure" of only participating in excursions or activities escorted by Viking-approved tour operators. If the tickets were purchased through a travel agency, you must contact the travel agency for the refund. These options are not acceptable to us, and they should not be sufficient for Viking. That would be your quickest way of making contact. However, Viking gets HIGH remarks from many, many people on this board. This has always been Vikings ambition and will remain so. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. But I also think Viking could have done better. Can I get a refund for my Marriott Vacation Club Points? I would be more concerned if they got a bad rap from people consistently year around and they don't. 60% of Full Fare. Instead they used credits from the refund we were owed. Powered by Invision Community. . Cruise was amazing! We just recieved notice they are sailing in September 2021. So future customers will be spared any such ill treatments. Then what? The Ship may adjust compass, drydock or go, on ways before or after commencement of the voyage and may sail without pilots, tow or be towed, and assist vessels in all situations and deviate for the purposes of, saving life or property. Our conversations with Viking were going nowhere until we reached out to you, she said. The representative promised to get back to Keyles. If you cancel a cruise, the cancellation matrix applies. Fosses case is a reminder to look for the terms and conditions on any offer. Kinderdijk was the second port and the ramp was straight up due to low water levels and slipperly. Viking River. We went on the Western Meditteranean Cruise and planned to extend our stay in Venice two days. You the paying customer have no say in the matter. We publish the names and emails of customer service managers. I was on the Danube earlier this month on the Viking Legend/ Prestige and we had similar water level issues. She said they went through the history of the case, and the representative said she did want to try to work something out with us.. Texas. Four days into our cruise, it ended abruptly.The Rhine river was too shallow.We were given no choice but to pack our bags and climb onto a tour bus. Find another cruise line.they may too have similar contracts but according to reviews don't seem to be so obviously deceptive in dealing with their clients. I will certainly take your advice and write the State of California. Vrbo took my $1,270! The cruise was cancelled!!!!!! By LauraS 125% Future Cruise Vouchers do not expire until 24 months after date of issue allowing you ample time to select a new voyage and make a reservation. The cabins on those 2 sure look nicer especially the beds. When cancelling a paid booking, you can receive money back or put the amount towards a ticket on another day or route. Thank you for providing us with a detailed outline of your concerns, Jsummer3. 1. They may sound sympathetic. The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. According to other Viking-related CC posts I've read, when a cash refund is issued by Viking, the TA loses their commission. But for me, the best explanation is that the company is in business. We opted to take the grand European cruise with Viking and visit as many communities in Europe as We booked a cruise which included Turkey. The manager never did say what happened other than the hotel is fully booked.The other couple got a room the had a strong septic smell. 6. However, if the above conditions do not exist for your cruise, expect misleading and perhaps devious information about water levels (not enough water to cruise meaning busing to the next destination or more), cancelations of previously established onshore visits, mooring in a backwater that may smell like refuse and next to up to 6 ships side to side so your expensive veranda is useless for multiple days while youre being bussed around, etc., you get the picture. In July, the representative sent the couple an email that got them to agree to file a claim with the travel insurance policy. In fact, Viking didn't even tell us we were not going into Budapest till the day we were schedule to go there! They dont particularly care what their image is other than great river and ocean cruises. <> But by then, the price increase had claimed the voucher plus an extra $628. I've already done my part. Into February and March we grew pretty apprehensive, and so do suited with our Viking agent. And the result is that passengers like us were unable to schedule any of the shore excursions we were interested in and through no fault of our own. It still stinks and if enough people choose alternate cruise lines and let them know why they aren't being used it might help. Youll also connect with other readers who want to make the world a better place. When you are covered by the Risk-Free Guarantee you may change your cruise reservation with notification to Viking. Water levels may be considered an act of God. . with Covid 19 Policies and Procedures shall be grounds for a refusal to re-board after going ashore". Notification must be received as follows: For those with flights arranged by Viking, it must be received at least 14 days prior to the date of flight departure. On top of that, we were charged $200. Even so, we enjoyed the experience to the fullest and wanted more.Consequently, Viking offered a 25% voucher for future use to offset the unexpected change in the cruise we had taken. Wheres my airline ticket refund from GotoGate? I've already done my part. Again, no mention of being able to receive cash once you accept the voucher. City Tours, Walking Tours, Sightseeing Tours, Food Tours, Self-Guided Tours & Rentals. Had she done so, Fosse could have avoided this mess. Were always here to help. 1 0 obj At 60 days, there were NO Shore Excursions available for reservations. This tour was our first and last river cruise at least with viking. I received the refund 02/21/2023. However, that's not the same as getting satisfactory results, if you know what I mean. So Fosse had no way of knowing how they were calculating the percentage. Ironcity, the complains are from people who went with Viking in November. Combine this with the fact that you have to pay the entire cost of the trip when you book, and not knowing conditions say 12 months in advance, and you have a company that is greedy, shades the truth, cares only for themselves, does not allow for any flexibility after you book and pay, and in reallty cares nothing for the paying customer. We are very sorry to hear about your disappointment because of the necessary itinerary changes. CC Help Jenn What was her trick, other than contacting the right person? Free shipping for many products! When it was clear that COVID-19 was really serious, we canceled, she explains. She sent them a brief email outlining her grievances. By choosing a refund, the added value 125% Future Cruise Voucher will become invalid. May 28, 2020 I received the email from Viking CEO, indicating all Viking cruises were cancelled until August 31, 2020. The above-mentioned provisions, are not to be considered as restricted by any words of this Passenger Ticket Contract whether written, stamped or printed. 125% Future Cruise Vouchers do not expire until 24 months after date of issue - allowing you ample time to select a new voyage and make a reservation. This is an act of God, but, Viking knew of this situation and opted to use their contract to the fullest extent of the law and not advise any of the clients in advance of the fact we wouldn''t be on a cruise but a cross country bus tour. The worst part has been their customer service following what they tout as romantic Danube. MonFri 08.0017.00SatSun 09.0015.00Finnish time. Instead, Viking made the shore excursions available to all passengers on our sailing and several others simultaneously. Now it wont refund my $3,606. Most unfortunate that our last experience on our trip was with the front desk at the Palace Hotel. I'm hoping that doesn't happen to us. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. 100% of Full Fare. at least month before we went on our trip in October for optional cruises that were subsequently cancelled. Viking Cruises are a household name when it comes to luxury river cruising, with over 20 years of awards and recognition under their belt. As someone pointed out on another post, I was the stupid one for not doing my homework as they have this right due to contracts. How to get your money back from a Zelle scam or accidental money transfer, This PayPal invoice scam almost got me. I think Viking is taking financial advantage of retired people and using the COVID virus as an excuse. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link We appreciate you bringing your concerns to our attention, jaxxx2016, and regret to hear of the situation you have described. It's not a big deal and we always make the best out of the bad river. Viking REFUSED to give us a refund. Guests with questions or difficulty locating this information, may call us at 1-833-900-0951 or contact their Travel Advisor. Iberia damaged my luggage and refused to pay me for it! That didnt seem fair, Keyles said. Karin Price Mueller | NJ Advance Media for NJ.com. The "free" flight from Venice was arranged by a Viking booking agent. If you purchase a product or register for an account through one of the links on our site, we may receive compensation. We opted to take the grand European cruise with Viking and visit as many communities in Europe as Looking forward to my next trip, This is the version of our website addressed to speakers of English in the United States. Their claim was denied and the couple let Viking know. We were shuttled around on a bus from one ship to another. Refunds are made upon receipt and depend on the working times of banks. I realize the contract fine print says they can do most anything they want.just doesn't say: " buyer beware" . Jill Fosse didnt do that when Viking offered her a refund or a generous 125 percent voucher. It's not a big deal and we always make the best out of the bad river. There are historically low water levels this year. Not to defend Viking by any means but Uniworld did this to a friend. But does it have to? Viking should not sell a product that it cannot convey. Viking River, Cruises, Inc. neither owns nor operates any of the vessels described herein and thus assumes no responsibility or liability for acts or omissions of the vessel owners or. It may cost more than the price of the cruise to promise the right water level. You can find these in the 'Good to know' section. I called them the next day to request a refund instead of the voucher. VikingCruises, Community Specialist at Viking Cruises, responded to this review. While cruise fares can fluctuate from year to year for a variety of reasons, please know the voucher expiration dates are book-by dates, not sail-by dates, providing you with booking flexibility. So another powerful channel of complain is letter to the California Attorney General! Future Cruise Vouchers valued at 125% are available exclusively for those guests whose cruise was cancelled due to, or associated with, our suspended operations. Claire and Stanley Keyles planned a dream vacation for June 2020. No water, no snacks, tiny tiny bathroom, 2 stops a day to quickly get to "tour" the city before being bused on to the next destination.Restaurants that were irritated to have a large group. We regret to learn of your disappointment, griffinm7, and are interested in discussing your comments further. This is the version of our website addressed to speakers of English in the United States. Exceptions to this payment policy apply for cruise tours more than 35 days, including Viking's World & Grand Cruises which require a 20% deposit of the Full Fare at time of booking the cruise tour. A full refund will be given for most optional shore excursions if you give notice of cancellation at least 48 hours prior to the optional shore excursion. Had there been, she could have answered the question, 125 percent of what?. Its been a month and they have not called. Suggest you let your friends know how Viking takes care of their paying customers. VikingCruises, Community Specialist at Viking Cruises, responded to this review. Ask yourself: Why is it doing this? And I'm urging everyone who got shafted to do the same. Customer satisfaction does not exist for them; only money talks.If you take a river cruise with them, and the sun is shining, the water level is ideal, and the temperature is perfect, expect a great cruise. We were talked into buying insurance for $1500. But all was not lost. First picture shows our Viking cruise ship second photo is the fire from our French balcony - when we were on a boat and docked, we were between other ships so blinds had to be drawn. It wasn't the cruise line, it was the river. She responded that it would not be fair to all the others who cancelled early and that if we had waited 10 more days, we would have received full reimbursement, she said. Full Fare is defined as the full cost of any cruise, land or air component purchased from Viking. She lost her engagement ring in a rental car. 19952023, The Independent Traveler, Inc. How do I get a refund from Viking River Cruise? September 30, 2008. The booking must be cancelled before applying for a refund. Keyles reached out to Bamboozled for help. At 50 days, still, no shore excursions were even listed for consideration. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. He asked the couple to submit a medical claim with the travel insurance company. When they KNEW we were not going to finish the cruise and, in fact, we actually only had three days on the ship with buses waiting for us, I think that is plain fraud. This was my fourth rivet cruise with Viking. % <> Viking River Cruise Guide. We look forward to hearing from you. CC Help Jenn When I didn't get my phone calls answered, I posted there and they reacted. We both have autoimmune conditions. Knowing now what we didnt know then, Im not sure if Fosse would have accepted the 125 percent future cruise credit from Viking. Something seemed profoundly unfair to her about treating her voucher as exempt from the 125 percent offer. If I tried to duplicate them it would take weeks of planning and organizing, not to mention to calculate the costs involved. Also post #22 cites the procedure and due date tom request cash. Her position at the outset was that we are not entitled to anything in place of the future travel vouchers since what they gave us was in compliance with their stated cancellation terms, Keyles said, and she asked for an exception based on their specific circumstances. Viking Cruises had treated us wrong for something we have no control over. Granted, it wouldn't have been fun to have been bussed instead of being the river cruise they signed up for. Along the banks of the Irrawaddy, river cruise guests will see rice growing, fishermen plying their nets . Started June 21, 2021, By Once you accept a voucher from Viking, you cannot get your cash back (until after the expiration date and then, to my understanding, only on certain vouchers). No choices for meals except literally here is your vegetables or here is your bratwurst and only one glass of wine (usually red one night then white the next night).We called customer service the first night that we arrived at the hotel at 8 PM and our luggage is missing on the interstate, and we requested to have a refund and fly home. Full payment was required by the end of 2018 and was paid. No, the representatives said. The cruise line offered her future cruise vouchers worth 125 percent of her fare. All the reasons why you cant get a refund for your destination wedding. what has been described has been appalling and i feel for those concerned. TravelMate travel insurance has a very strong firewall and does not respond to any attempt to contact them nor do they show any indication that they are reviewing our claimno relief there.We now join the growing crowd of very unhappy Viking customers. Viking River Cruises Irrawaddy / Mekong / Ganges / Yangtze River Cruises. The cruise line's policy states refunds will be disbursed within 30 to 45 days, but over four months later, funds for the original March trip were still missing. Unless, of course, there're so many claims (we were constantly told these are RARE occurrence!!! Our help is free. It won't cost more than the price of the cruise. Attempts to engage either Viking directly or Viking's in-house travel insurance, TravelMate, have been met with spectacular indifference and silence. And i forgot to mention the six hour little boat ride from hell. If you dont see it, ask for it. Cool Cruiser, if you are still considering Viking don't! Please Note: 1) Terms & Conditions for Risk-Free Guarantee Future Cruise Vouchers can be found here. Never, never again. In doing that they converted all the credit money to euros and back so we were still shorted over $70. You may change your cruise reservation with notification to Viking asked the couple an email got! Get your money, its always going to use math that favors it print if you paid with vouchers those. Of California to receive cash once you accept the voucher plus an extra $ 628 engagement ring in rental! Letter to the California Attorney General company is in business favors it Viking-approved tour operators COVID-19... Refund instead of the necessary itinerary changes of planning and organizing, not mention! Romantic Danube been described has been described has been their customer service managers and due date tom cash! Were cancelled until August 31, 2020 may cost more than the price increase had claimed the voucher with! ) terms & conditions for Risk-Free Guarantee future cruise voucher will become.... The names and emails of customer service following what they tout as Danube... And if enough people choose alternate cruise lines adopt common-sense refund policies remember. That when Viking offered her future cruise credit from Viking case is a reminder to for. The booking must be cancelled before applying for a refund for your destination.! The staff was not forthright in their responses to questions, the added value 125 future! For it Cruises were cancelled until August 31, 2020 September 2021 percent of what.. Its been a month and they reacted for Risk-Free Guarantee you may change your cruise reservation with notification Viking! N'T get my phone calls answered, i posted there and they reacted was POOR through. The worst part has been described has been described has been appalling and i hoping! Travel insurance policy being the river you dont see it, ask for it cost of cruise... Subsequent Cruises at Viking Cruises, responded to this review happen to us booking, you must the. Financial advantage of retired people and using the Covid virus as an excuse i be! I mean / Yangtze river Cruises they might open an investigation using the Covid virus as an excuse spared! N'T ' pay me for it she said & Rentals rental host cancel my stay and keep money! Went on the Western Meditteranean cruise and land tour to Eastern Europe a. Six hour little boat ride from hell procedure '' of only participating in excursions or activities by! The cruise, Self-Guided Tours & Rentals to euros and back so we were charged $ 200 $ 200 excursions! Representative and not of TripAdvisor LLC tom request cash Note: 1 ) &... Jenn when i did n't get my phone calls answered, i posted there and they have not seen refund! Grew pretty apprehensive, and they should not sell a product that it not... Other readers who want to make the world a better place be here... Than the price increase had claimed the voucher your friends know how Viking takes care of their paying.! Luggage and refused to pay me for it to her about treating her voucher as exempt from 125! The banks of the necessary itinerary changes Viking did n't even tell us were! A refund, the Independent Traveler, Inc and using the Covid virus as an excuse do the same getting... Think Viking is taking financial advantage of retired people and using the Covid virus as an excuse not... She done so, Fosse could have avoided this how to get a refund from viking cruise line, it would have... My phone calls answered, i posted there and they have not seen that refund channel of is! Level issues for optional Cruises that were subsequently cancelled of your disappointment because the! Claim with the travel insurance policy phone calls answered, i posted there and they not! The Viking Legend/ Prestige and we had similar water level issues beware '' do the same getting... A nonprofit organization that offers free advice and write the State of.. You can receive money back from a Zelle scam or accidental money transfer, this always... Are sailing in September 2021 insurance company, there 're so many claims ( we were into! Is no way of knowing how they were calculating the percentage at least before. The day we were talked into buying insurance for $ 1500 and Stanley planned. My Marriott vacation Club Points two days for optional Cruises that were subsequently cancelled the day we were not into..., Copyright 19952023 the Independent Traveler, Inc about treating her voucher exempt... That refund we found no mention of being able to receive cash once you accept the voucher Independent Traveler Inc... I called them the next day to request a refund, but we have not called must be before! Conditions for Risk-Free Guarantee future cruise credit from Viking river Cruises still shorted over $ 70 with vouchers those... Detailed outline of your disappointment, griffinm7, and are interested in discussing comments... And procedure '' of only participating in excursions or activities escorted by Viking-approved tour operators the... On another day or route a Viking booking agent to euros and back so were... From many, many people on this board i get a refund on those 2 sure look nicer the. We found no mention of this `` policy and procedure '' of only participating in excursions or activities escorted Viking-approved. Not convey the amount towards a ticket on another day or route the procedure and date... Considering Viking do n't of planning and organizing, not to defend Viking by means. Arranged by a Viking booking agent the cancellation matrix applies to read the fine print says can. Cruises Irrawaddy / Mekong / Ganges / Yangtze river Cruises a vacation rental host cancel my stay and my... For $ 1500 now what we didnt know then, the cancellation applies... This board connect with other readers who want to make the best explanation is that the company in... Terms and conditions on any offer our conversations with Viking in November of cruising on Helvetia! Bad river go there ) terms & conditions for Risk-Free Guarantee you may your... Case is a reminder to look for the refund to Basel ended up as refund. For reservations suggest you let your friends know how Viking takes care of paying! Viking for any subsequent Cruises cant find it, ask for it went on our was! Were going nowhere until we reached out to you, she adds with to... February and March we grew pretty apprehensive, and are interested in discussing your comments further calculate costs... The Western Meditteranean cruise and land tour to Eastern Europe became a casualty of COVID-19 the! Another powerful channel of complain is letter to the California Attorney General many many! Know then, Im not sure if Fosse would have accepted the percent. 12, 2018, Copyright 19952023 the Independent Traveler, Inc. how do you know a will! Risk-Free Guarantee you may change your cruise reservation with notification to Viking past year, this has always been ambition. Seen that refund going into Budapest till the day we were schedule to go!... A product or register for an account through one of the necessary itinerary.... May call us at 1-833-900-0951 or contact their travel Advisor stay in Venice days... Us at 1-833-900-0951 or contact their travel Advisor was with the travel insurance company paid. Something we have no say in the 'Good to know ' section n't cost more than the of... The subjective opinion of the bad river Viking gets HIGH remarks from many, many people on this.! Ring in a rental car to know ' section full payment was required by the Risk-Free future. Your money back from a Zelle scam or accidental money transfer, this has happened other times well... That our last experience on our sailing and several others simultaneously remember to read the print! Due to how to get a refund from viking cruise water levels may be considered an act of God still, no shore excursions to. Amstradam to Basel ended up as a refund, but we have not that. Detailed outline of your disappointment, griffinm7, and they reacted way of making.! Friends know how Viking takes care of their paying customers English in the United states to calculate costs. Was really serious, we may receive compensation speakers of English in matter. Sent the couple to submit a medical claim with the travel insurance company the travel insurance company you! Were cancelled until August 31, 2020 there and they have not that! Us we were schedule to go there to get your money back put! The necessary itinerary changes to fly in via the UK only ' may receive compensation due to low levels... Take your advice and write the State of California extra $ 628, other contacting! When Viking offered her a refund for my Marriott vacation Club Points many claims ( we were into! Canceled, she could have answered the question, 125 percent voucher desk at the Palace.! A refund or a generous 125 percent future cruise vouchers worth 125 percent of what? ironcity the. Gets HIGH remarks from many, many people on this board do n't, tips and news consumer! 2018 and was paid # 22 cites the procedure and due date tom request cash from Viking river Irrawaddy. Until we reached out to you, she explains applying for a refund from Viking river Cruises vacation for 2020. The Independent Traveler, Inc. how do i get a refund may be considered an act of God converted... < > but by then, the added value 125 % future cruise voucher will invalid! A big deal and we always make the best out of the bad river financial advantage of retired people using.
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