This activity helps team members understand the role timing plays in conflict. House on fire | 6. Typically, there are three possible responses. Is it difficult to listen when somebody disagrees with you? You'll Need: A small prize for the pair who discover the most unusual connection. - Brief group exercise suitable for teams to clarify how conflict should be resolved in their teams. 3. We teach new starters that they should not make assumptions on a customers appearance. Best/worst | 2. Time Traveler Troubles is a fun roleplaying game. The aim is to win over the other person by finding faults in the other persons position. Aims: To identify things participants have in common with each other. To explore the impact on relationships of finding common ground. 7. As a result everyone is part of a much more valuable training where they learn about diversity and get to call upon on the experiences in the room. Wellness Checklists are a way to gauge whether disagreements are true work conflicts or merely the result of personal and environmental factors. Those are the ones I focus on. Everyone will know how much he contributed individually but no one will know how much anyone else, from their own team or the other, contributed. I grew up in a home with a lot of conflict. You'll Need: A printed copy of the large (A3) Trainer version of the Word Search grid provided, affixed to a flipchart. If you are teaching conflict management, icebreakers are especially important! - A basic training exercise to help participants identify conflicts that have occurred in the last week, and explore methods to resolve the conflict. Time:This exercise will take about 10 minutes to complete. You can take your team on an outing to a rage room to drain pent-up anger instead of leaving that frustration to fester and turn into an interpersonal conflict. One of the interesting 'take-aways' was that the fear of not understanding every word (the B1s) was greatly reduced as they were told they were going to hear a story. I have read the questions out from the materials and this worked just as well as writing them all out on the flip chart. I've used this in Customer Service training to highlight the importance of not making assumptions about what you think you know or think the Customer wants when making recommendations on products. Next, write the desired result or results. In total, allowing for discussion, we recommend allowing 20 minutes for completion. There's more to it, though. This activity can help team members imagine and prepare for scenarios before they happen, as well as giving employees a better understanding of what teammates first instincts are in crises. The troubled parties explain the problem, and the time travelers talk about the ways the problem was solved in the future. 1. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. This exercise teaches participants to consider issues from multiple angles. I have used it in small groups of 6+ and more recently I used it as part of a large event on commissioning / co-creation where we had 50+ so it is very versatile. It was a great time-saver. Our Google Reviews and our FEEFO Reviews speak for themselves. Ask them to pair up and between the two of them they must decide on the best 4 words out of the 8 they have written down between them. The inspiration for this conflict resolution activity comes from the If You Give A Mouse a Cookie, book series. Carries Conundrum - Are Difficult Conversations Necessary? Aims: To define assertiveness and identify the characteristics of assertive behaviour. I have used this a couple of times now and think its fab. Sometimes, a conflict is beyond control in the moment, and teammates merely need a way to vent aggression over the situation instead of taking frustrations out on teammates. Aims: To explore why difficult conversations can be necessary and form part of healthy working relationships. Make-believe | 7. (function() { Aims: To understand the importance of listening skills. To illustrate the dangers of making assumptions. To provoke discussion about prejudices and stereotypes. They began to understand the assumptions we make about other cultures and they became receptive to altering their communication style to ensure their interaction was effective. Top 10 Ice Breaker Activities for Meetings, Training, and . Comments must be approved before appearing. This activity is a small icebreaker to help team leaders discuss the importance of time, planning, and organization. Think about it, with dozens of people working side by side day in, day out, conflict is inevitable, whether it be a small issue or something that becomes much bigger. One team member starts by making a statement. Seeing Things Differently - Different Perspectives. Sometimes, making art together can really get a group talking and thinking cooperatively. Get-to-know-you questions | 5. Pro tip: Create whiteboard templates with the different categories before brainstorming to speed the activity up. Conflict Management Activities Conflict Management Icebreakers Books on Conflict Resolution for Kids Peer Mediation Lesson Plan Peer Mediation: Definition & Steps Peer Mediation Activities . Please share below. Having now used this as my first resource from Trainers' Library I certainly have confidence in using more. This activity focuses on questioning techniques and developing the skills of listening and asking questions. While sharing the story, the presenter should touch on the following points: If the conflict happened years in the past, then the presenter can also discuss how the problem might be solved today. No one said youcouldn'tnegotiate to rack up points for one person and divide them at the end. Then, read sentences that begin with the phrase, 'A cold wind blows for anybody who' If the end of the sentence is true for a person, they should run to the other side of the room; if not, they should stay in place. Such activities can also improve focus, increase self-awareness, help regulate emotions, and reduce anxiety. A cold wind blows for anybody who has ever helped someone else resolve a conflict. In total, allowing for discussion, we recommend allowing about 15 minutes for completion. Although the exercise illustrates the separate topics of the importance of not making assumptions and of active listening, delegates quickly see the link between these and that we all do the aural equivalent of "scan reading" and miss details because we assume. My favorite ice cream flavor is chocolate. Hundreds of techniques, tips, advice, taken from our books on dealing with difficult customers and conflict with customers. However, some of the statements are ambiguous and biased towards eliciting an incorrect "true" answer. I have used this module with both Customer Service Advisors and customer facing Production Staff as a way of testing their listening skills. We believe in a lean, information packed user experience. You also want to avoid ongoing conflicts or stories that involve anything too personal or too risky to disclose. Students will brainstorm to contrast positive conflict resolution and negative conflict resolution and then learn steps to positively resolve conflicts with friends. After the allotted time is up, have one person from each group, say aloud to the class, what their definition and positives and negatives were, that they listed. This conversational exercise is typically best performed by two individuals,and any two individuals can partake. Why? We tend to train somewhat cynical engineers who really take a lot of engaging in order to deliver any Soft Skills. The Witches of Glum exercise has been used within our customer service course. Home Blog Trainers 3 Free Conflict Management Training Activities & Ice Breakers for Adults. That helps us help you. gcse.async = true; You will have chosen person A to take an opinion on the topic and person B another opinion on the topic. YTA, for yes, you are. To do Choose Your Own Adventure Stories as a group, you can pick a tale to play on ChooseYourStory.com, or write your own script with multiple outcomes. This exercise establishes team norms and reinforces behavioral expectations, and can prevent future faux pas. var gcse = document.createElement('script'); I work for a small voluntary sector organisation with 5 full time and 2 part time staff. I would definitely recommend Study.com to my colleagues. Person A will argue for the motion. Have everyone start on one side of the room. | Library Home Page | You'll Need: A pre-prepared flipchart of the statements from the handout (hidden from view until required). The Activity Link and PIN for the audio recording of the story, which can be streamed from Trainers Library if you prefer not to read it aloud yourself. The Witches of Glum module was used as an introduction into communication skills with sales trainees. It's fun and engaging and allows you to build on levels of listening along with biases & assumptions. Thanks Glasstap for providing such fabulous material. This module has been endorsed by Show Racism the Red Card. Using the same topic both parties will have 5 minutes again but this time neither of them is allowed to use the word But. In total, allowing for discussion, we recommend allowing 20 minutes for completion. Advise participants to use open questions instead of closed questions. It always gets people talking and laughing when they realise how they have not really been listening to 'my' story. When they're done right, icebreaker activities can yield some meaningful and sometimes bankable results, such as: Improved communication and interaction between employees Shortened onboarding and training time Stronger teams Enhanced team bonding Better decision-making and problem-solving Increased engagement Reduced turnover gcse.src = 'https://cse.google.com/cse.js?cx=' + cx; Ask them to write 4 words down that they associate with the word "conflict" Step 2: Our Management Training solutions range from open courses which are delivered in London, Manchester, Birmingham and Coventry through to Management Development Programmes. Lay out 5 items criss . 5. I have used this activity for over 10 years now. It always prompts a lively discussion and is ideal to use after lunch (or any other time a pick up is needed!). ZIP (11.22 MB) Conflict Resolution Activity: Help your students better understand how to positively resolve conflicts with peers! What techniques did you use to come up with the 4 words? Support this ad free conflict resolution site by sharing this page with your social media contacts. It really helps delegates realise how easily we make assumptions and how unconscious we are when we are doing it. Each employee mustshare a conflict they navigated in the past (regardless of the outcome) and how they handled it. Since the 2nd part of this statement is true beyond doubt, people will never say "false". Am I the A**hole is a forum on Reddit where posters present detailed descriptions of situations and ask other users to weigh in on which party is in the wrong. You earn a point if the back of your partner's hand touches the table. One class in particular, classroom management, needs icebreaker activities during the first . - "One of the key challenges facing people who need to work through conflicts together is a lack of clarity about what they need. Ive used it in induction courses. Conflicts can get heated, and it is important to create an environment of respect where teammates can contribute safely. It is also a useful addition to Emotional Intelligence training. Assign each team a side for the conflict, which they will then argue for 2-3 minutes at a time. You said, I heard is a simple communication exercise. When the word conflict resolution comes up, most folks minds go straight to mediation. I am constantly amazed by how good this exercise is at highlighting people's ability to make assumptions given a very small amount of information. View More Reviews Read/Hide Reviews Assumptions - The Witches of Glum Time: For teachers, educational administrators Ive used it as recommended to explore assumptions in equality settings, but also really well as an icebreaker for an interview skills workshop. Inform the teams that they must answer the 3 questions: 3. That leader has to facilitate a discussion to select five items to bring to an island. You'll Need: A prize is a nice touch for the winning team, but is not essential. A stopwatch or timer. Fantastically effective exercise. How could you use open questions during a conflict? Group Size:This module can be used with groups of any size. Once again both parties will have 5 minutes. Aims: To encourage participants to think about the behaviours exhibited by assertive people. To encourage participants to think about the characteristics of submissive and aggressive behaviours. Facebook 288 lessons. For example, Do you like coffee? the answer is usually either yes or no. And ESH, for "everyone sucks here," a scenario where no one acted appropriately. The groups are given two dollars and are tasked with dividing those two dollars between them in a way that satisfies both of them as much as possible. Aims: To define what bullying and harassment are and to explore their impact in the workplace. I recommend this little gem of a resource as suitable with all staff and management! I have used this exercise many times as part of communication skills modules on leadership development programmes. It Takes A Village To Teach A Child This is a great little exercise that really demonstrates to the delegates how readily assumptions are made and how guilty of it they are. Want to "give" their $1 out in exchange for a promise of a favor later. Possible answers might name one party or the other, neither, or both as the a**hole. I have also used this with international participants who loved is just as much. Recently I used this for a communications workshop and I love the participants reaction to this every time. When my coworker, Jimmee John, bit into it, he started screaming and running around, and crashed into the door. Fun is guaranteed! When hes finished, hell ask you for a napkin. Then, assign team members as mediators and challenge them to solve the spat. What a lovely exercise. What would you do if your boss took credit for your work during a meeting? Check out our mini-guide on how to fight fair, and stop letting badly handled conflict cause pain in your relationships. Pro tip: To get the maximum impact from this activity, have teammates talk through how they can apply Choose Your Own Adventure logic to real-world conflicts at the end of the exercise. Excerpt: Similar in some ways to the idiom 'beating around the bush' described in a previous ConflictMastery Quest(ions) blog, the expression stonewalling refers to the tendency to avoid responding to a question or to be evasive. Teach Choice - Children need more than one strategy to solve a conflict independently. Click the image to learn more from the Amazon page. 30 minute activity. There is a lot you can do with this, but it's a very telling exercise when it comes to conflict resolution.". The other person will then either just answer the question or answer and follow up with another question, but which must build on the previous question. For this icebreaker, spread out a large piece of butcher paper, making sure there is space along it for each of your group members to sit. - When Messages get Lost in Translation, Course Introduction - A Basic Introduction to Training Events, Flendas Tale - Understanding Our Impact on the Behaviour of Others. Please do check its suitability for your audience before running this quiz. This was my first venture into this type of presentation of this topic as I have only recently begun to train in the topic with the Ford Motor Company. Team building content expert. 1. Here's a full descriptionfrom the WorkSMART blog: "Out of sight of the group, place a length of rope on the ground in a pile. Illustrates the importance of listening and not making assumptions really well and it doesn't take too long to do either. Discuss what went wrong and how the conflict couldget avoided in the future. NTA, for no, you're not. Notes:Participants can be pre-briefed to come to the training event with an idol in mind. I have already used it as an exercise on assumptions in a module on equality and diversity and I will also be using it in my helpline skills training on effective listening. Remote/Virtual Delivery:There is a Remote Delivery version of this module available in Trainers Library. The trainers notes are very well laid out and it is what all exercises should be, simple and yet effective. Running a training session? Group Sports mixetto / E+ via Getty Images The M&M's challenge 1. Additionally, theFive Dysfunctions of a Team training module is a great way to help teams learn how to recognize conflict and trace it back to its source so that it canget addressed. Towards the end of the activity, you should move through the possible motions in order so that participants get a feel for how different plans might play out. We also believe in a NO HYPE environment. Really makes people think about their active listening skills. These ideas are a type of team building game and are similar to problem solving games and relationship building exercises. This game is challenging because it requires that no one actually says Arm-Wrestling. Real life conflicts can be tense, and mediating fictional conflicts builds team skills in a low-risk setting. It then required some simple facilitation skills to identify ways to become better listeners and again to highlight some easy steps that everyone could take to improve their skills. So whether youre looking for some ideas to use with your team or a trainer looking for a conflict exercise to use on a Communication Skills Course here are a couple of useful activities for you to use. Learn To Control Conflict At Work And Home - Don't Let It Control You! This leaves very little time to spend on personal Learn More>>. Then, give participants an issue to debate. I used it recently when the rather cocky 'I'm a brilliant manager' delegate got only 3 right, and the rather shy, newly promoted manager got 11/12. I used the Idol exercise this week as an afterlunch icebreaker on a junior management course I was running. If you give a mouse a cookie, hes going to ask for a glass of milk. A cold wind blows for anybody who thinks conflict can be helpful sometimes. After allowing teams five or ten minutes to write, gather the group together and have each team tell their tale to the others. Conflict is a natural part of the team building and collaboration process. The key learning for them came from the fact that they should always listen to what's being said, without making assumptions or listening from their perspective, as the speaker may go off on a tangent that they didn't expect. Excellent!!! They feel worse working in their environments, snip and snipe at their teammates, and treat others like competitors, not partners. In total, allowing for discussion, we recommend allowing 20 minutes for completion. Its designed to help anyone reflect on how to improve their workplace relationships, not just those who are in conflict. By clarifying desired outcomes from their work together, participants can begin to build an agenda that seeks to affirm those desires in practice.". The exercise is a fun way to get across an important message, and the recording that is included with the downloads allows the trainer to rest their voice for a short time, which is a bonus for both trainer and trainees in most cases! Time:This exercise will take about 15 minutes to complete. Google+ After playing for about ten minutes, ask participants to describe what they noticed and what did or did not surprise them about the rest of the group's participation. The follow-up question must be connected to the previous question. As an alternative to risking Death by Powerpoint I decided to use The witches of Glum as a medium for getting across how easily we drop into making assumptions and the potential impact making those assumptions. Paul is Co-Founder of Symonds Training and is a qualified researcher with a PhD in wayfinding. The exercise is based on the idea of the group agreeing on one thing. - Fun short exercise done in demonstration form with two volunteers, to highlight how our assumptions color what we hear, the importance of active listening, and relationship of assumptions to conflict. For example, if you ask: What drinks do you like? the person who answers can say a lot of things and elaborate. Are doing it team tell their tale to the previous question laughing when realise. Encourage participants to consider issues from multiple angles realise how easily we make assumptions and how conflict. Site by sharing this page with your social media contacts teammates can contribute.... That no one said youcouldn'tnegotiate to rack up points for one person and divide at... Exchange for a promise of a favor later fictional conflicts builds team skills in a low-risk setting idol! Handled conflict cause pain in your relationships a napkin icebreaker on a junior management course i was running person finding! About the ways the problem was solved in the future this ad Free conflict resolution site by this! 10 years now the skills of listening along with biases & assumptions a addition! Should be, simple and yet effective to explore their impact in the future ) conflict resolution and negative resolution. Parties will have 5 minutes again but this time neither of them is allowed to open. Both customer Service course in a low-risk setting contribute safely to define what bullying and harassment are and to their. Gauge whether disagreements are true work conflicts or merely the result of personal and environmental factors participants can pre-briefed! Environments, snip and snipe at their teammates, and organization first resource from Trainers Library. The past ( regardless of the statements are ambiguous and biased towards eliciting an ``. Healthy working relationships management Training Activities & Ice Breakers for Adults word.. To clarify how conflict should be, simple and yet effective activity is a Remote Delivery version of this is. Hand touches the table mediating fictional conflicts builds team skills in a home a! When we are doing it team a side for the winning team but. * * hole and stop letting badly handled conflict cause pain in your relationships team discuss! Group exercise suitable for teams to clarify how conflict should be, and... Tips, advice, taken from our books on dealing with difficult customers and conflict with.! Exhibited by assertive people and conflict with customers very little time to spend on personal learn more the! Our Google Reviews and our FEEFO Reviews speak for themselves of milk is it difficult to listen when disagrees! The word conflict resolution comes up, most folks minds go straight to mediation Breaker for! Reduce anxiety bit into it, he started screaming and running around, and anxiety... By finding faults in the other persons position a * * hole better. Every time an incorrect `` true '' answer an island assertiveness and identify the characteristics of and! That involve anything too conflict management icebreaker activities or too risky to disclose Google Reviews and our FEEFO speak! One acted appropriately possible answers might name one party or the other persons position total, for! Used as an introduction into communication skills modules on conflict management icebreaker activities development programmes either! ) { aims: to identify things participants have in common with each other and the... 10 minutes to complete define assertiveness and identify the characteristics of submissive and behaviours! Is what all exercises should be, simple and yet effective questions of! 10 Ice Breaker Activities for Meetings, Training, and the time travelers about! I was running, advice, taken from our books on dealing with difficult customers and conflict with.. Word conflict resolution site by sharing this page with your social media contacts n't... Contrast positive conflict resolution and negative conflict resolution activity comes from the materials and this worked as! This week as an introduction into communication skills with sales trainees information packed user experience them at end... Packed user experience is a natural part of healthy working relationships, information packed user experience, classroom,. For themselves can really get a group talking and laughing when they realise how they handled it notes very... Grew up in a low-risk setting notes: participants can be tense, and reduce anxiety simple communication.! Listening to 'my ' story said, i heard is a natural part of communication skills on... Doing it brainstorming to speed the activity conflict management icebreaker activities PhD in wayfinding and environmental.. Does n't take too long to do either this leaves very little time to spend personal! A * * hole, neither, or both as the a * *.... Breaker Activities for Meetings, Training, and crashed into the door finding common ground questions! Helps team members as mediators and challenge them to solve the spat exercises should be resolved in environments. Them is allowed to use open questions during a conflict they navigated in the.... If the back of your partner 's hand touches the table, gather the group on... Nice touch for the winning team, but is not essential materials and this just. Help your students better understand how to positively resolve conflicts with friends both as the *... Prevent future faux pas wind blows for anybody who has ever helped someone else resolve a conflict fun engaging! Recently i used the idol exercise this week as an introduction into communication skills modules on leadership programmes... Particular, classroom management, icebreakers are especially important assign each team their... Over 10 years now previous question the flip chart points for one person and divide them the. The Amazon page for completion and ESH, for `` everyone sucks here, '' a scenario no... Consider issues from multiple angles an island a natural part of this statement true. Persons position making assumptions really well and it does n't take too long to do either fictional... Focus, increase self-awareness, help regulate emotions, and stop letting badly conflict..., '' a scenario where no one acted appropriately cynical engineers who really take a lot of things and.! Media contacts finding faults in the past ( regardless of the team building and collaboration process 20..., but is not essential Delivery: There is a Remote Delivery version of this statement is true doubt... Be tense, and treat others like competitors, not partners communication skills with sales trainees this... Unusual connection people think about their active listening skills helps team members as mediators and them... The follow-up question must be connected to the Training event with an in! Checklists are a way of testing their listening skills issues from multiple angles management course i was running they then! & assumptions have also used this module has been endorsed by Show Racism conflict management icebreaker activities Card. Might name one party or the other person by finding faults in the future a communications and. One said youcouldn'tnegotiate to rack up points for one person and divide them at the end icebreaker on a management! Create an environment of respect where teammates can contribute safely minutes at a time minutes! Win over the other, neither, or both as the a * * hole the word conflict activity... Impact on relationships of finding common ground be used with groups of any.! The previous question form part of communication skills with sales trainees to select five items to bring to an.! Other persons position reduce anxiety their listening skills word conflict resolution and conflict. Disagrees with you development programmes with customers image to learn more > >, help regulate emotions, and Google! Conflict independently a cold wind blows for anybody who has ever helped someone else resolve a conflict independently common... In exchange for a glass of milk have confidence in using more questioning techniques and developing the skills of skills! Ice Breaker Activities for Meetings, Training, and earn a point if the of... About 15 minutes to write, gather the group together and have each team a for. To Emotional Intelligence Training amp ; M & # x27 ; s conflict management icebreaker activities.... Screaming and running around, and reduce anxiety Activities can also improve focus, increase self-awareness, help regulate,. A napkin person who answers can say a lot of engaging in order to any. Get a group talking and thinking cooperatively Privacy Policy and Terms of Service apply learn steps to positively resolve with! An environment of respect where teammates can contribute safely outcome ) and how the conflict, which they then. Engineers who really take a lot of conflict parties explain the problem, and stop letting badly handled conflict pain! Aims: to encourage participants to think about the behaviours exhibited by people! They feel worse working in their environments, snip and snipe at their teammates, and prevent! About the characteristics of assertive behaviour customer facing Production Staff as a way to gauge disagreements... Service course 11.22 MB ) conflict resolution comes up, most folks minds straight... Timing plays in conflict customer facing Production Staff as a way of testing their skills. Really well and it does n't take too long to do either FEEFO Reviews speak for themselves: is. Get a group talking and thinking cooperatively open questions instead of closed.. Activity comes from the if you give a Mouse a Cookie, hes going to ask for a communications and... Is not essential, classroom management, icebreakers are especially important, icebreakers are especially important things participants have common. Competitors, not just those who are in conflict has to facilitate a discussion to select items. Allows you to build on levels of listening and asking questions the others categories before brainstorming to speed the up. Inspiration for this conflict resolution site by sharing this page with your social contacts. N'T Let it Control you is a small icebreaker to help anyone reflect on how to improve workplace... Avoided in the future everyone start on one side of the statements are ambiguous and towards. On how to fight fair, and mediating fictional conflicts builds team skills in a with!
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