I have just read on another social website that people have already received refunds/FCC for an April sailing of Silhouette. Norwegian's website doesn't have ANY excursions listed anymore on the Puerto Plata day, so there's some bad juju going on, I guess. Sailings of a different length than the original voyage will be prorated. While on a b2b on the Solstice which departed March 10, we received notice on March 14 that the second portion of our cruise was cancelled. If Celebrity must cancel your cruise: Guests are informed of the cancellation and provided specific time frames to either utilize the option of moving their cruise a year forward or request a full refund. I just emailed my insurance carrier thinking that they would issue a refund since Celebrity cancelled the cruise. However, if these guests prefer to receive a 100% refund, as opposed to the 125% FCC, they have until provided deadline to request it. Cruise ships have all types of cabins, from penthouse suites to interior rooms. We paid for the trip and had trip insurance. The value of the original FCC you used toward your cruise fare on the cancelled cruise will be reflected in your new FCC, but at 100% of its original unused value. Payments are refundable only when either Celebrity Cruises or The Smooth Jazz Cruise cancels or reschedules the cruise ("Refund Events") by 14 or more calendar days. 39august, March 25, 2020 in Celebrity Cruises. If Celebrity should change the embarkation/disembarkation ports, will guests who have booked their air travel through Flights by Celebrity be rerouted at no additional cost? So, Celebrity is ahead in the notification dept. Argo., March 20, 2020 in Celebrity Cruises. R. Robert Blewitt of Laugharne, GB. Sign in or create an account. endobj
Other than a refund, Celebrity is not liable for any additional expenses in that situation, including transportation and or lodging. Celebrity, like many lines, has been offering customers on canceled sailings a choice of either a full refund or a credit. If you have only paid a deposit, the future cruise credit would be for that amount, not the full fare of the cruise. Why is it suggested to add CruiseCare at the time of booking? I went ahead and called her to confirm that. If you cancel after the final payment due date, you will be subject to cancellation charges as determined by the cancellation schedule for your booking. We used the link in the email to request refund instead of FCC. "YN^[S[}HR"tV{f #)bAtLOlz6loGgnwW]}Olx2+2Zfg]|W""/tvvLdRC}\3~|I6OvNx(1vn#}TFF I was told 14 days when I applied for the cash rather than a FCC but am not holding out for this. If you do not opt-in to receive a Cruise with Confidence FCC, the cancellation policy tied to your reservation at the time of booking will continue to apply. Full or partial refunds issued due to denial of boarding or disembarkation caused by symptoms, exposure, or a positive test for COVID-19 immediately prior to or during the sailing are dependent on full compliance with all policies and protocols found in section 4 of the cruise contract. The value of the original FCC you used toward your cruise fare on the cancelled cruise will be reflected in your new FCC, but at 100% of its original unused value. Additionally, if you received an onboard credit as a result of a redeployment, charter, or other goodwill gesture, it will also follow you to your new booking. Pricing guarantees: Celebrity's Best Price Guarantee essentially protects both the price you book at and the added offers available for that sailing. B0MLG6X;/S]7g0t"kM#jk?u7^ 6|fcj&Dz0Q3VkK;6g`S?T I've considered making a reservation for a message now to take advantage of pre cruise discounted pricing but I can't find anything on the Celebrity website about their cancellation policy. If you booked air through Flights by Celebrity with a refundable air option, Celebrity will handle changing your arrangements. Q. Purchasing the plan early can help to protect against unforeseen or previously stable medical conditions that might prevent guests from traveling, as well as covering other events which may arise between booking and final payment. These sailings are not eligible for FCC option. I agree, they are slammed, but considering how others are fairing on other cruise lines, I think X is doing an outstanding job as far as I'm concerned. Celebrity's Cruise With Confidence program allows travelers booked by January 31, 2021, to cancel their paid-in-full reservations within any of the below penalty phases, up to 48 hours prior to the scheduled start of their trip. CruiseCare is designed and intended for US residents only. If I book a future sailing (such as for 2021 or 2022) that is eligible for CWC, and I then decide to cancel 48 hours or more prior to departure and receive a CWC FCC what will be the expiration date of the FCC? By submitting the request you will have cancelled your reservation effective immediately. {/j*sk`L#QO`K{HNR!SSu Does Cruise with Confidence protect airfare? CC Help Jenn S*#sR Earn points on every sailing and enjoy discounts, offers, and perks that all add up to an even more incredible cruise vacation experience. We were on board Reflection which departed PE on March 13th. Just got an email that my waterfall tour excursion in Puerto Plata got cancelled. Holland America: Approximately 60 days. The Celebrity Cruises credit card program is issued and administered by Bank of America, N.A. 0:00. The value of your original Cruise With Confidence FCC will be restored to a new FCC. A recent enhancement now allows multiple FCCs to be applied per guest within the same reservation. Please be advised that the minimum cancellation charge will always be the loss of deposit including any increased deposit amount if you have purchased advance purchase air fares. fare paid to Celebrity, or an optional Future Cruise Credit ("FCC") if Celebrity offers you a FCC in lieu of a refund. The cruise is still showing in. This helps protect your airfare if booked via Flights by Celebrityeven if the airfare is non-refundable. Yes, we will allow a one-time transfer of an FCC from any Celebrity Cruises sailing cancelled due to global suspension or under the Cruise With Confidence program. If you made payments toward the cruise fare on your booking on the cancelled cruise using forms of payment other than the FCC (i.e., via check or credit card), the value of the new FCC will include 125% of those amounts. *Excluding any previously suspended sailings on these dates. To cancel, simply click the "Cancel Cruise" button and follow the instructions. 1 0 obj
Any remaining funds on the FCC will continue to be available until the FCC expires or the balance is zero, whichever occurs first. If your sailing falls within the qualifying timeframe, you can submit your request to cancel your reservation and receive the Cruise with Confidence future cruise credit (FCC). Yes. If we cancel a voyage, or delay embarkation by three (3) days or more and you elect not to sail on the delayed voyage or a substitute voyage we offer, you can obtain a refund or a future cruise credit (FCC). Visiting from {country-flag} {country-name}? Also, will the taxes/fees and port expenses be refunded? 2 0 obj
If you would prefer to cancel by phone, you can call Celebrity's customer service department at 1-800-722-5922. Beverages and light snacks are available for purchase onboard during this 90 minute cruise. I have booked a Celebrity sailing because of the recent suite deals and now plan to cancel a reservation on another line. Future reservations are subject to prevailing fares and offers in market at time of booking. Captains Club sail the refunds could take 5-6 weeks and we would be receiving the email with the FCC certificate hopefully by March 27th. For information regarding pre-cruise purchases made through My Cruise Planner on cancelled sailings, please refer to the FAQs under the heading PCP REFUND OPTIONS FOR SAILINGS CANCELLED UNDER GLOBAL SUSPENSION.. Emails will be answered in the order received. If our best price guarantee results in a decrease in the guests cruise fare before the Final Payment due date, the difference will be provided in a rate adjustment. If your original booking was cancelled due to participation in the Cruise With Confidence program, and you chose compensation in the form of 100% FCC, which was applied to a new sailing that has been cancelled as part of Global Suspension, you may not choose to receive a refund. We clicked on the link fora refund, and yesterday received an email from Celebrity via our travel agent, that the refund has been applied to our credit card. Guests will have to pay full rate for new hotel/land tours. Is cruise/vacation cancellation protection available? . Celebrity has postponed the restart . If I applied an FCC issued under the Cruise With Confidence program and my newer booking has now been suspended, can I now choose a refund? Several of us canceled due to a friend getting cancer. 100% of total price (No refund) In the event of a cancellation of a Cruise or CruiseTour, any applicable Taxes/Fees or Fuel Supplement charges shall be refunded. If the airline does not accommodate the use of the ticket value within 12 months of ticket issue date, you should contact Flights by Celebrity via email at choiceairsupervisors@rccl.com. I know things happen but it seems like a lot of cancelled cruises. For bookings made outside of the United States and Canada, a different cancellation policy may apply. Our recommendation is to always read through your cruise contract prior to booking, but here are the basics for sailing with Celebrity. Your travel agent can also submit the request for you online by accessing the request form for travel agencies on www.Cruisingpower.com/ Brand Programs and News/ Cruise With Confidence. Celebrity is allowing travelers with bookings made by Jan. 31, 2022, to cancel as little as 48 hours before sailing for a full refund. Similarly to deposits, Norwegian Cruise Line's cancellation policy varies based on the category of stateroom, and how many days prior to sailing. Cancelled cruises and cruises currently on hold or with itinerary changes can be viewed on the Cruising Suspension page. Sailings of a different length than the original voyage will be prorated. Celebrity has extended the expiration date of previously issued FCCs issued as compensation from a suspended sailing or participation in the Cruise With Confidence program. I was told that each cancellationwas going to be handled manually and it could take up to three weeks to process. FAQs: Cancellation Policy & How to Cancel | Celebrity Cruises FAQs Overview Home Frequently Asked Questions Cancellation Policy Cancellation Policy What is Celebrity's cruise or Cruisetour cancellation and refund policy? Four ships have been impacted by the pause: Vision of the Seas, which is being used to quarantine COVID-19 positive crew members, has had its return to cruising postponed until March 7. I had the same type of incorrect date on my cruise. Celebrity cancellation policy. Your Future Cruise Credit may be used across multiple sailings if there is a remaining balance after its initial use. We had to cancel our cruise last September. When does myGlobal Suspension or Cruise With Confidence FCC expire? Started August 27, 2021, By I booked a cruise on board that has now been cancelled by Celebrity. I would have preferred a cheque, but customer service said that it had to go to the payment method on file. Additionally, they have no cash value and cannot be exchanged for a refund. Europe Not sure why. Started August 27, 2021, By I've been in this situation and this is a typical courtesy by the insurance company. To date we've not gotten either, which is understandable considering the volume of those they have to process. If my cruise was canceled by Celebrity Cruises due to the COVID-19 related suspension of sailings, and our flights were booked with Flights by Celebrity, will they be refunded? How Reassuring are New Cruise Cancellation Policies Really? How are Non-Refundable Deposit bookings impacted by this policy update? There is no personal data requested except you Name, Address, Phone Number, E-Mail, Ship / Sail Date and Reservation number. Which bookings are eligible for the Best Price Guarantee? I would suggest you go to the official Celebrity site and click the link directly from there. Its not there as yet. Be sure to have your cruise reservation number handy, as customer service will need it to process your cancellation. Powered by Invision Community. I was able to select my cruise dates and the application was submitted. SUMMIT BERMUDA/CAN/GREELAND 7/4/21 10/4/21. Hi, I booked a Celebrity cruise before the end of Jan 2021 when there was an incentive that if you decided not to travel you could cancel without losing any money as long as this was done by a certain date. Powered by Invision Community. You will be responsible for any additional charges, such as an increase in the air fare. Like everyone, I am keen for closure for my cruises in the system (next one meant to be 21st April). What sailings qualify for Cruise with Confidence? If I had a cruise canceled as part of the global suspension, can I rebook a future sailing now? celebritycruises.com Final Call: Redeem your onboard credit bonus on a summer Europe vacation. I do hope X will refund those in the UK their FCC in a timely manner. What happens if there is a difference in cruise fare between the Future Cruise Credit (FCC) issued for my cancelation and what I want to book next? These options must be requested by specific cut-off dates provided at with your notification, otherwise the future cruise credits are automatically issued. , explore Europe in Relaxed Luxury. c&aU6;\_N^)ukEW#,Ofr:pvf+^p:U[f vo45aj-2u1uZN/t)tW&F:"[CF4?o If you booked air independently or purchased nonrefundable air through Flights by Celebrity, you should reach out to your air carrier for assistance with canceling or changing your flight. I'll update when we get either. . Future Cruise Credits acquired through the Cruise with Confidence program can only be redeemed on the cruise brand with which you made the booking you cancelled. The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. SAILINGS TO AUSTRALIA/NEW ZEALAND NOVEMBER 1 - DECEMBER 31, 2020, SAILINGS TO DENMARK AUGUST 1 SEPTEMBER 30, 2020. Royal Caribbean International. By proceeding, you agree to Cruise Critics. Guests residing outside of North America with nonrefundable flights booked through Flights by Celebrity will need to have the terms of the ticket reviewed by the Flights by Celebrity booking office to determine if they are eligible for a refund. When you cancel the cruise: For cruises of four nights or less, full refunds are issued until 75 days before sailing. The refund will typically appear on your credit card statement in the next billing cycle. Guests with a higher risk of severe illness may wish to consult with their doctor prior to booking or sailing with us. The Cruise with Confidence FCC will be equal to 100% of the cruise fare you paid to Celebrity Cruises for your booking. Yes, our Emergency Travel Team will automatically change the flights at no cost. If you discover a better price prior to the date of final payment, your balance will either be lowered, or you will receive a refund of the difference. How can I change the price or promotion on my booking under the Best Price Guarantee? As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. x=rF?LI I noticed that Celebrity was planning to issue refunds to people on cancelled trips who'd purchased travel insurance through Celebrity. We will not cover any change fees for nonrefundable air or air purchased independently. Affluent Media Group, a Dotdash Meredith company. COVID-19 specific refunds: Celebrity's policy is to issue refunds or future cruise credit, either full or prorated, for guests who test positive, have been in close contact with an infected person, or exhibits symptoms during the 14 days prior to departure or during the cruise, who are denied boarding or disembarked, provided they have adhered to all COVID-related policies as outlined in the Cruise Ticket Contract. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. Norwegian Cruise Line: 90 days Sailings of a different length than the original voyage will be prorated. I cancelled my trip before the 18th final payment date (right after the State department said not to cruise, but before Canada shut down all their ports until July). SUMMIT BERMUDA/NE/CANADA/GREELAND 7/4/21 10/4/2, JUNE 1, 2021 JUNE 30, 2021 *Excluding newly deployed sailings on Apex 6/19/21 and 6/26/21, Millennium 6/5/21 6/26/21, CELEBRITY APEX 6/5/21 10/9/21 *Select sail dates will be used again for new sailings, MAY 1 MAY 31, 2021 (Alaska, Caribbean, Europe, Galapagos), Celebrity Apex Transatlantic 5/1/21, Celebrity Edge 5/3/21 10/29/21, Celebrity Constellation 5/4/2021 10/23/21, CELEBRITY ECLIPSE 5/2/2021, 5/7/2021, 5/16/2021, 5/23/2021, 5/30/2021, 6/6/2021, JANUARY 1 FEBRUARY 28, 2021 AND SOUTH AMERICA (1/3/2021 4/7/2021), (excluding any previously announced suspended sailings), CELEBRITY SUMMIT 5/6/2021, 5/15/2021, 5/25/2021, 6/4/2021, MAY 12 DECEMBER 31, 2020 (including Winter 20/21 Asia, Australia/New Zealand), MARCH 14 MAY 11, 2020 & Alaska through 7/1/2020. Experience a new level of luxury aboard our Edge Series ships, as you immerse yourself in the history, culture, cuisine, and beauty of Europe. The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. The even occurred in February of 2023. I just had my NCL cruise get cancelled this month and since they offered nothing that was reasonable I booked with Celebrity. The guest must provide certification of the illness from a treating physician at the time the trip was interrupted. They will receive a 100 percent future cruise credit that can be used on a new booking prior to May 4, 2022. Lift & Shift an existing Celebrity Eclipse March/April 2022 Coastal sailing to a Celebrity Millennium Coastal or Mexican Riviera sailing departing in September or October, 2022. Challenging this on your credit card will not get you anywhere. Well, 48 hours and two emails l. Guests who cancel due to being diagnosed with coronavirus (COVID-19) after having purchased CruiseCare would be eligible for reimbursement under the plan. UK & Ireland Residents booked on March 15, 2020 to June 30, 2021 sailings (with the exception of any canceled sailings), and any additional sailings canceled by Celebrity Cruises: Refundable flights booked for UK and Ireland residents through Celebrity Cruises will automatically be refunded. Excursion booking/cancellation. On 1 December 2022 I booked and paid for four excursions to avoid . As of June 1, 2022, the portion of the FCC value that represents 100% of the cruise fare paid on your original reservation will no longer expire. CC Help Jenn The deadline to request a transfer is May 4, 2022. If you booked flights independently with an airline or travel partner, youll need to contact them directly to inquire about a refund or contact your travel insurance provider. Is cruise/vacation cancellation protection available? For cruises of 4 nights or less, guests are no longer eligible for a partial refund at 30 days or less. A recent enhancement now allows multiple FCCs to be applied per guest within the same reservation. Guests booked on that sailing received an. endobj
By Enjoy 75% off your second guests cruise fare, save up to an additional $800 per stateroom, and get up to $800 to spend on board. However.Cunard is as still as a mouse. If my cruise was canceled by Celebrity Cruises due to the COVID-19 related suspension of sailings, and our flights were booked with Flights by Celebrity, will they be refunded? If I applied a 125% FCC generated from a previously suspended sailing, and my newer booking has now been suspended, what value will I receive in my new FCC? b[%l@ BE=9G6CmD`u4HPNit&HSZw jrc X?v/huQ fZ:k^1M'F5H**XDt)*/'ikOi_#{U'<"T82S\2:d2Gam'5Pl@K/#%tNtXq +;0r;+AVxo~8y*Mxyp3dRNW
%Z9 'A guessing that it will take at least one billing cycle for the refund to show. That information is also on the line's celebritycruises.com website. So far we have received no email to acknowledge our requests. Who can I contact about this? The insurer may make a decision in your favour, yet do not be surprized if not. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. What will happen to my Celebrity Passages onboard credit if I take advantage of the Cruise with Confidence program? Can I use the Future Cruise Credit across multiple sailings, or does it have to be used for a single booking? <>
If you booked through a travel agency or third-party online travel site, you must contact whomever created your booking in order to request a refund. Florida. A refund form can be accessed at https://cancellation.celebritycruises.com/?brand=C&program=cancel for travel agents access Cruisingpower.com/ Brand Programs and News/ Cruise With Confidence. Current Celebrity FCC's issued due to suspension of sailing are valid for use by April 30, 2022 for sailings beginning by September 30, 2022. Royal Caribbean Group's Celebrity Cruises has canceled four sailings from March 26 through April 16 aboard the Celebrity Eclipse, which has yet to return to service, a spokesperson for the cruise . Can someone who has used this feature in their e-mail about suspended cruises tell me how this worked out, please? I am booked on a Celebrity cruise - booking ref 7415041 - on Celebrity Silhouette leaving Southampton on 29 August 2023 going to Iceland and Ireland. 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