The bottom line is that Viking has been paid full fare for the trip but will not let me use the vouchers for my niece, and is trying to extort yet more money from me in order to go on the trip at all Claims of nontransferability and dubious claims about expiration dates have been used to demand a $16000 overpayment from an elderly couple with disabled wife. They even arranged busses to take us to the airport at 3:00 A.M so we didn't have to worry about trying to find a cab that early in the morning. - Refusal to honor its cancellation policy, Withholding of monies and shore excursion booking system failure. The Jupiter was beautiful and spotlessly clean. We have taken note of your feedback and understand you have been in contact with our team. This account has been claimed by Viking River Cruises customer service / representatives through our verification process. It was exactly what we were looking for. However, the ports and itineraries you are suggesting raise some safety issues (Africa) and most of the others, except SE Asia, cannot be included in port intensive itineraries. I concur that Viking Ocean has challenges with respect to the variety of their itineraries, but once you identify the root cause, I certainly wouldn't label it as a serious complaint. Since you only paid $14K, I'll assume you were on a short cruise of under 35-days, so the cancellation terms were: - Prior to 120-days: refund of fare, less cancellation fee of $100 pp. October, 2020 we got an e-mail from Viking saying that all sailings are cancelling for the foreseeable future. I expect to see future World Cruises with different itineraries. It was not a river cruise so I cannot speak to that subject. The food in the buffet was underwhelming, and. Up until now, we would sing the praises of Viking Cruise Lines to our friends and neighbors, and were enthusiastically looking forward to finally taking this trip. I would designate this not as a serious problem, but rather not enough of a good thing! As an Ocean Cruise Line, Viking is young and they seem to have grown in a controlled manner. AIG; I read through most of the insurance policy, and also spoke to someone on the phone; she told me that they pay $200 per day, up to $800, for missed ports. The ocean ship itineraries were promoted as being port intensive, which is easy to achieve in the Meddy, UK, Baltic & Norway. We enjoyed Viking's care from the airport to the ship and back again. Edcoulter. This will surely increase the credibility of your complaint. Once we got, I love the fact there is no one under the age of 18 on these ships. The complaint has been investigated and resolved to the customers satisfaction. ComplaintsBoard.com is a leading complaint resolution website on the Internet. We paid for the trip and had trip insurance. Get expert advice, insider tips and more. Obviously, we cannot go on the trip. I signed up for an excursion $329 per person. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. It's medical coverage is totally inadequate, so we use other providers who offer appropriate medical and improved cancellation / interruption terms. Perhaps with strong demand coming out of the pandemic and the additional ships, that destinations will expand. Share your photos and videos with others to prove the truth of your words. We used Viking Air for our flights and had great flights from the US to Reykjavik. Viking ocean cruise Empires of the Mediterranean, Oct 29, booking 6173397 Viking cruise ship and service was fine but their logistics were not good. Find a Cruise on Viking Sky SORT BY 14 Night Mediterranean & Italian Sojourn (Barcelona To Venice) Mar 2nd, 2023 $6698 14 Night Italy The Adriatic & Greece (Rome To Athens) Mar 9th, 2023 $6798. We are cancelling our river cruise due to viking's heavy handed covid vaccine requirement. Loved Tasmania! This will surely increase the credibility of your complaint. For the most part we were very pleased with our cruise. Privacy Policy, Terms of Service, Disclaimer. Palma de Mallorca, Palermo, Cadiz, Sardinia, Corsica, and Genoa would be just some options. They have a working relationship with Lufthansa but insist the flight has nothing to do with them, That is a strong cop out. Hopefully they will add some new itineraries in the next few years. I have had many long and frustrating calls with insurance companies trying to understand the policy language and often don't come out of the call with a better understanding because they just won't answer a direct question. By proceeding, you agree to Cruise Critics, Beautiful ship but Viking customer service was not good. Beautiful West Indies. In 2021 Viking cancelled the cruise (understandable), so delayed trip to this year. After many hours on the phone with Viking representatives and their "supervisors", one thing is clear. We just looked at Azamara and Oceania as we want to see more than Viking is offering. I thought that Viking was reputable, so I put too much faith in them. They tried Hawaii but island was not ready for cruise ships. Started in Reykjavik Iceland. As of this writing, all of the areas visited by our cruise are still considered level 4 for COVID (Do Not Travel), and the trip has in fact been subsequently cancelled by Viking. Viking Cruises Customer Reviews Overall Rating 4.4 Accommodations 4.6 Itinerary 4.3 Professional Staff 4.6 Repeat with Operator 4.3 Value for Money 4.2 We Are Committed To: Award-winning Service Low Prices Client Satisfaction Call Us For a Free Quote at 1-800-627-3753 Guaranteed Low Prices on Viking Cruises And there was no shortage of entertaining and educational things to do each day. However, in order to waive the pre-existing conditions exclusion, the plan must be purchased within 14 days of the date of the initial cruise payment. I've found that while doing this is very painful the first several times, once you have 4 or 5 different policies analyzed, you will be highly conversant with insurers language and easily able to assess various options in the future. How is this hard? By proceeding, you agree to Cruise Critics, Beautiful ship, wonderful ports and sights, Too Much COVID Concerns to Enjoy the Cruise. Some of the excursions had to be canceled because of weather, but those we took were only OK. We paid for the trip and had trip insurance. This is apparently the case with or without purchasing the CFAR option. Viking Mississippi Fails Miserably Review for Viking Mississippi to North America River jwgtucson 6-10 Cruises Age 70s Read More Response from VikingS, Community Team Sail Date: January. They have their money in hand. Thank you. I totally agree with you on this. Viking booked the hotels for these excursions. Sail Date: July 2023. CC Help Jenn Started August 27, 2021, By In the World Cafe, signs did not always match the food. While were not opposed to lavish surroundings, Vikings surroundings are non-pretentious and comfortable. We then rebooked for Dec of 2022. It is time for Viking to do the same and act like a cruise line instead of a medical facility. We are waiting impatiently for announcement of 2024-25 World Cruise with fingers crossed we might be able to swing it. That's bad in summer. Iceland Natural Beauty cruise was amazing!
And More Questions Answered. Date of experience: February 18, 2023 Itinerary for Viking Sea departing Jan. 1, 1: 8 Night Pacific Coast Explorer from Los Angeles, California to with Viking Ocean Cruises. My husband and I booked with Viking in December 2019 for the Rhine Getaway Cruise for December 2020. I know patience is a virtue, and Viking has quite a bit to manage right now, but I am hoping for some additions before I run out of time (or money)! return trip Munich to EWR Under "How You Are Reimbursed" in the plan summary in Part A, it refers to "Specified Reasons" in the Plan Document. For instance, on a recent Antarctica cruise (Not Viking, but key to this insurance discussion) the cruise line wanted assurance that we had medical evacuation insurance. Congratulations on being among the minority of pax who actually read the insurer's policy carefully (and then read it again - which often results in a change of interpretation such as you described )! Also Viking room stewards > Silversea butlers. Fabulous Cruising in the Caribbean with Viking. River and small ship ocean cruises. Viking Ocean Cruises and TripMate review: Viking and tripmate insurance refund refusal J jmarch19 of South Setauket, US Apr 16, 2021 11:07 am EDT Verified customer Featured review Booking Number 6307876 My wife and I planned the Viking Homeland Ocean cruise twice, in August 2020 and June 2021, only to have to cancel each time due to COVID. Younger crowd. After many failed conversations with Viking Cruise customer service reps to obtain reassurance that we will automatically receive Booking number 7141933 We did the Grand European river cruise in 2019, and were lucky that the water was just high enough to do the whole trip without interruption. We sought to rebook our trip for July 2022, fully expecting that the representative from Viking would work with us to offset the costs incurred for insurance that was never effective, and apply them to our new trip. Full payment is typically required within several weeks of booking. Started 15 hours ago, Copyright 19952023 The Independent Traveler, Inc. I tried to substitute my niece as travel partner in place of my wife. To break up the long Jan/Feb months we decided to see some new islands. Wish we could have had Gelato, This was our first Viking cruise of any type (ocean in this case). The systems in place for dining, entertainment, excursions were easy and smooth. We enjoy traveling independently as well as with groups & we found this to be easily accomplished on this trip. R. Ray Hively of Acworth, GA, US. You will be able to leave a comment after signing in, By Viking will not honor this request. Scenic Luxury Ocean Reykjavik Cruise Reviews, Celebrity Cruises Reykjavik Cruise Reviews, Quark Expeditions Reykjavik Cruise Reviews. Many passengers were still on board at this time and were unable to flush toilets or wash their hands. - 120 days to 90 days: refund of fare, less cancellation fee of 15%. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Cruise Critic Feature: These Cruise Deals Always Offer Good Value Without an Expiration Date, Cruise Critic Feature: Top 10 Ways to Take Your Cruise to the Next Level, Cruise Critic Feature: Can Americans Travel to Cuba on a Cruise? You might just see an expansion of destinations. Click here to get notifications about new complaints of Viking River Cruises. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. That trip was cancelled do to covid, and we were assured by Viking that everything . Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Viking Ocean states that they are the "thinking person's cruise ." Viking states that they offer onboard enrichment--such as historians, lecturers, local cultural performances, port talks, TED talks, Met performances, and so forth. Oh the problems of the first world. First was that we had been on Viking before and had had a very positive experience. Also the prospect of seeing Devil's Island was intriguing. An apology is not good enough. When it comes to size, even the smallest cabins on Viking's ocean ships are large by cruise ship standards at 270 square feet, and the largest suites measure nearly 1,500 square feet. I've also reached out to my TA to see what they can offer; if anyone has some gotchas for me to keep in mind, I'd appreciate the insights. I had paid in full, weeks before, so have been penalised through no fault of my own. Get expert advice, insider tips and more. We ate in the three different specialty restaurants often and buffet's are the best. So excited as I've wanted to do this trip for Years. The travel plan consists of two parts, A and B. They were going to lease the Santa Cruz II. This is our third time to book a trip, and in 2023, the medical requirement is still in place. We loved The Chef's Table. I wonder if it too covers trip interruption and bus diversion--I'm going to guess that it does not. Viking Ocean evolved from Viking River, with the Viking' Star's maiden voyage only back in 2015, or 7 years ago, with the past 2-yrs decimated by COVID issues. Been to all these Mexican resort areas on land vacations. Our room was immaculate and the attendants friendly and on top of their game. Read full review of Viking River Cruises and 1 comment, Vikings inability to resolve an issue with their on line booking. Reviewed January 24, 2022 via mobile . Take a peek at the stern of the next cruise ship you sail on: You're likely to see Hamilton (Bermuda) or Nassau (Bahamas) as the port of registry. My then developed a nearly fatal lung condition and could not travel. Its infuriating and disrespectful. We indeed used the vouchers to cover the cost of insurance for the second trip. 2. Oceania and Azamara have more interesting itineraries for down under. We have taken note of your feedback. A wonderful way to visit Carribean islands. (I doubt theyll get that right). We will be again canceling our trip. We had Covid tests within 72 hrs of departure. 19952023, The Independent Traveler, Inc. We booked the Iceland and Norway cruise in 2020, but were unable to go. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. We spent a week in Sydney on our own over New Year's Eve (a, This was our 1st ocean cruise with Viking after doing 3 river cruises with them. Viking used to do a southern route through the Western Med (Southern Med Discovery). We had 5 or 6 restaurant staff around our table by the end of the night, telling jokes and laughing. I booked the flight through Viking to a Christmas market river cruise. Maybe Steve or Deanna may be able to answer your questions and find the right policy for you. The company left an official comment to this complaint. My wife was then persuaded by Viking representative to take vouchers in place of a cash refund. 1. We have or by the end of the year, done most of what Viking has to offer. They can expand with new destinations. We ate there 4 times in 2 weeks. The entire staff always treats you as family. Refund or partial credit. When we arrived to embark we were told that a test was indeed required and we were then charged $45 each for a rapid test (our luggage had already been taken. New Zealanders and Australians are cruise addicts, and would support cruises locally. Though, it was easy to adjust the restaurants when we were on board. Does this happen very often in summer months (we're going in July 2024)? KLKrn. Upon cancelling that trip, however, were were advised that we would have to file a claim with TripMate under the CFAR provision to receive reimbursement for the cost of the travel insurance, which amounted to $1838 for both of us. Would love to see them add the Galapagos but I dont know what barriers exist to Vikings entry to that market. Thank you for sharing your comments here, Spwest. I paid my travel agent in full for my cruise well before the due date, but was unable to access online booking as Viking claim the payment wasn't made. We arrived early in the morning so Viking picked us up and took us to a conference hall for breakfast and to wait until we could board our ship. Is totally inadequate, so we use other providers who offer appropriate medical and cancellation. 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