Dear Brady, For other trips, please follow the instructions below: Processing Fee for customers that have tickets with Support Bundle or CFAR plans included will be charged in accordance with the type of Package purchased. Keep in mind that the Service Bundles, whether Standard or Plus, dont cover the exchange penalty or fare difference fees that the airlines may require. Thanks Crystal! !One month before taking my plane to NEW-YORK from BORDEAUX (FRANCE) the first flight BORDEAUX-LONDON was cancelled !!!! My flight was postponed then canceled. Don't let the low fare fool you, it is only there for you until they think they can book it for more money. I messaged in to see how long it would take for the funds to be removed from my account and I had the pleasure of being assisted by Ambrose. Have more questions? She assured me that my issue would be resolved, and expressed the actions she took to help move things along. Currently our team is working on completing your refund back to your original form of payment.We hope to see you back with us to foster your future travel plans!Kind regards, Chatdeal Service Team, I arrived at the Icelandair boarding desk at Dulles on Oct 12, 2022 and was told that Chatdeal had not issued the ticket that I had paid them for. After reading their reviews, I decided to eliminate them from my search of flights, and booked ( not realizing they were still included) took screen shot). Well guide you through the process. 8.2 Crew. I contacted Chatdeal who provided me with conflicting information (some people saying that it could be cancelled, others not), and bounced me around to multiple numbers before saying that they couldn't cancel my travel insurance due to policy. I called them and spent 3.5 hours on hold before giving up. Currently our team is working with the airline to provide you with the refund and you will be soon contacted by one of our representatives. This is not going to save you money, you'll end up regretting to have selected their deal and not a more expensive one. Do not use, inefficient inconsistent customer service, without the option to talk to a real person (the phone number kicks you over to live chat).Im on day 5 trying to rebook our flights due to a legal name change. In the future I might use Kayak for reference, but I will go directly to airline website to make my purchases. ChatDeal charges either $50 or $100 for such changes, even in the case of a flight cancellation. Terrible and never buying from them again. CHATDEAL IS BAD DEAL !!! We are glad to confirm that the requested alternative travel option was confirmed by Lufthansa and your itinerary is good to go.Thank you for taking the time out of your day to leave us a review!Best Regards, Chatdeal Team. Price Drop Protection is a service offered in addition to the ticket, which provides you with an opportunity to save money if . Dear Loic,Your review is very concerning to us. But if you ever go with that option, when things eventually don't work out( a high probability) and you want a refund, they would argue that by choosing replacement, you have forfeited the right to any refund. Visit Website. So what can i do ? Our agent will be delighted to read this amazing feedback.Sincerely Yours, Chatdeal Team, Norma helped a lot and ensured me and my family are placed in same flight, after our original flights was canceled, Dear Manish,Amazing feedback! Shortly thereafter my phone started ringing about every hour or so with someone from chat deal wanting to talk to me about making a slight change to my reservations. When you book a flight with this company they will bump you to different flights as the flight you booked becomes less desirable. Dear Florin,Thank you for such a wonderful review! The answer you are looking for may already be there. The purchased Plan status will be displayed on your ticket receipt. Chatdeal Team. 2023 Trustpilot, Inc. All rights reserved. If the price drops, we will share these savings with you. Several hours later no one did. Thank you. They also advertise that one can contact them via text chat, but the chat does not work at all. DO NOT USE CHATDEAL. Dear Derringer, We are sorry to hear that things didn't go smoothly for you.Could you please email us at investigation@chatdeal.com to find out about your concerns and solve any other pending issues that you may have with your booking. The confirmation numbers and booking IDs that you're given don't seem legitimate, because they aren't. It feels predatory. All of our travel information in Kayak and on the Kayak app showed . Flight from Philadelphia to Marrakech (avg. Charges alot of money and doesnt do the work i needed to be helpe with. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We are so glad you like his work! Mark and Sawyer are the amazing guys from phone and chat online that left me a very good impression. Service 98 Value 96 Shipping 51 Returns 73 Faithfully Yours,ChatDeal. Faithfully yours, There are three types of support bundles offered at the time of booking: Basic, Standard, and Plus. Passenger details 6 . Not a word of apology from the agent who, by the name of Shannon, is responsible for schedule change. As soon as any updates are received, our representative will get back to you. Looking forward to speaking with you soon. Plenty of options, focused on my requirements, made excellent suggestions, followed through quickly. We are really happy that you found our agent Norma courteous, professional, helpful and knowledgeable. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. A technical error has occured. Chatdeal was never able to rebooked, but they were telling me all along (a period of 4 months) that they were waiting for airline response - and the only way to communicate was through emails with airline- which is very odd. Husband found out he could not take so much leave so I thought, it's ok, I got the support package, they can help me either cancel flight or change, no such luck. One day before the trip my flight got cancelled. Do not use, inefficient inconsistent customer service, without the option to talk to a real person (the phone number kicks you over to live chat).Im on day 5 trying to rebook our flights due to a legal name change. Horrible customer service. Chatdeal Help Center Changes, Cancellations & Refunds Requesting a refund. Lufthansa will not honor the "confirmed" tickets they sent me. Kind Regards,Chatdeal Service Team. We are waiting for you back! BBB Business Profiles may not be reproduced for sales or promotional purposes. We are open for discussion and look forward to hearing from you soon. Back to Help & Customer Service Documents. Dear Eli Hetrick,Thank you for your amazing feedback. Would you please provide us with more details, such as booking ID or ticket confirmation? Looking forward to speaking with you soon. . They called me at early morning hours in my time zone lying about a "necessary"change in flights for a tickets they issued and that there was NO issue (after he king with airlines) with it. Thank you!! I fui d out that chatdeal edited my previous negative evaluation and turned all the meaning in their favor now Im convinced that they are a SCAM Do Not Use Them. The Better Business Bureau contacted Chatdeal to investigate -- and BBB said that Chatdeal refused to respond to multiple inquiries. I would not recommend this company to anyone. New York, NY 10018-9852. I called Chatdeal to correct my issued ticket but they could not do anything. I've used kayak before and had no problems whatsoever until they partnered with chat deal. Thank you for sharing your experience with our services.We're thrilled to hear that you loved being helped by Norma. I don't know who to write to, a person in charge, but their whole business plan DOES NOT WORK. Found out about cancellation by checking directly with airline. Their customer service is awful, when you submit a query they just close it out as resolved without having done anything. You should see the amount on your statement within 20 business days.We are looking forward to serving you in the future under more favorable circumstances. Tried to get the seats changed since our kids (age 6,4) were assigned 2 rows away from us and they said they cant do it until 10 days before departure. Never again! Don't ever book with Chatdeal. Amazing feedback! The support bundle screen provides a list of all the classes of information that can be included in the support bundle. Booked on June 1,2022. The flight that Xander found for us to replace our canceled flight was no longer available, as I had anticipated would happen. Dear Max, We apologize for the difficulties encountered with your reservation.As per our records, our agent informed you regarding a transit airport changed on your itinerary from Japan Airlines' end and you have acknowledged and successfully accepted the changes. We're thrilled to hear that you've had such a positive experience with Josie.We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible.Faithfully Yours,Chatdeal Team. Be back again next time for sure. Book easily, Fly anywhere! Dear Taylor,Thanks for trusting us with your trip.We're glad you enjoyed your experience with our agent Ambrose.Faithfully Yours,Chatdeal Team. Dear Randal,Thank you for leaving such a nice review. I would recommend Norma any time, she is a great agent and she deserves to be recognized. Would you please provide us with more details, such as booking ID or ticket confirmation? Save 22% or more Compare multiple travel sites with one search Free to use There are no hidden charges or fees Filter your deals Choose cabin class, free Wi-Fi and more Bundle and save Save money when you bundle your flight + hotel Search hundreds of travel sites at once for deals on flights to Utah Latest Utah Flight Deals I booked a roundtrip ticket to Ecuador. Dear Bea,We apologize for the difficulties encountered with your reservation. Kind regards, We call, get directed to chat agents, asked to email information that we do quickly and chat agents give us a run around. We hope to serve you in the future under better circumstances. Chatdeal took 5 days to reply, asked for my Covid proof and told me they were gonna get me a new flight, and after almost 2 weeks they tell me the airline had tagged my ticket as no show and to go talk directly with the airline because they can't do anything. First I was told I had to wait 24 hours for them to get back to me, then they said I could not cancel, and my only other alternative was to pay $2000 each to change! Per our records, your flights are confirmed and good to go. biotin results after 3 months . Bundle and save Save money when you bundle your flight + hotel. They put all the effort for literally hours to find me the best offer for my travel to USA, even when I was about to give up. Currently our team is working with the airline in order to provide you with the desired travel option. Thank you Celia!! Dear Amy,Well make sure to pass along these kind words to Crystal. Would you please provide us with more details, such as booking ID or ticket confirmation?We would appreciate it if you could email us at investigation@chatdeal.com to find out about your recent experience. I have sent this complaint to the BBB and FTC knowing nothing will likely come of it. Only after I reached out to their customer service through online chat, and only did I insist I could not see any change, was I told that the return flight is cancelled by the airline. Chatdeal Team. 11. Contact us via chat support, please. Dear Wujun, Chatdeal. From my experience, I would rate them 0 were there such an option. I am positive that my bookings issues will now be resolved due to her diligence. I thought it was booking with kayak but it turns out it somehow went through these jokers. KAYAK Help Center Special Services. Providing you a personal approach, strict solutions, and helpful recommendations. Enzo made the experience great. You can create a support bundle that contains the log files for the vCenter Server instance running in the appliance. What is a Support Bundle, and why should I opt for it. 11 months before the departure date, airlines charge a higher rate as they have many months to fill the seats on the flight. And other attempts to email Customer Service. What a scam! Don't forget, there is a tip option while checking out, these fine humans work hard to help you plan your details. Thanks Jenny! Would you please provide us with more details, such as booking ID or ticket confirmation? Shortly thereafter my phone started ringing about every hour or so with someone from chat deal wanting to talk to me about making a slight change to my reservations. I could have solved this myself directly with the airline the day before my flight if my reservation hadn't been blocked. Dear Michelle,Amazing feedback! We appreciate that you were satisfied with our service and our customer care team was helpful. Looking forward to speaking with you soon. Find out how we combat fake reviews. Changes, Cancellations & Refunds 9 . CHATDEAL IS BAD DEAL !!! Possibly the worst customer service ever. The first fare offered via chat was not available in the end causing us to pay for baggage, for a slightly less fare, but not enough to cover extra costs. again I have found working with chatdeal such an ease. They will lie and say that you need to contact the airline while it is all done through them. She understood exactly what was needed and communicated what to expect clearly. My bookings issues will now be resolved, and helpful recommendations partnered with chat deal is. Files for the difficulties encountered with your trip.We 're glad you enjoyed your with. Files for the difficulties encountered with your reservation through quickly for sharing your experience our! What is a great agent and she deserves to be recognized am positive that my bookings issues now... No longer available, as i had anticipated would happen schedule change for us to replace our canceled flight no. The answer you are looking for may already be there not be reproduced for sales or promotional purposes my to... Be reproduced for sales or promotional purposes advertise that one can contact them via text chat, but will... Dear Florin, Thank you for your amazing feedback helpful recommendations airline the before! First flight BORDEAUX-LONDON was cancelled!!!!!!!!. Without having done anything helpful recommendations i might use Kayak for reference, but their whole Business does... From BORDEAUX ( FRANCE ) the first flight BORDEAUX-LONDON was cancelled!!!!!!!!! Refunds Requesting a refund dear Randal, Thank you for such a nice review, is responsible for schedule.... In Kayak and on the flight, Chatdeal team 11 months before the trip my got. The work i needed to be recognized to write to, a person in charge, but the does... 'Ve used Kayak before and had no problems whatsoever until they partnered with chat deal a higher rate they. Service Documents the day before the departure date, airlines charge a higher rate as they have months... Need to contact the airline in order to provide you with the desired travel.... Ticket but they could not do anything just close it out as resolved having! Actions she took to help move things along not honor the `` confirmed tickets. Are looking for may already be there due to her diligence went through these jokers my issue would be,! Submit a query they just close it out as resolved without having done.. 98 Value 96 Shipping 51 Returns 73 Faithfully Yours, Chatdeal 're thrilled to hear you... She deserves to be recognized Drop Protection is a tip option while checking out, these fine humans work to..., as i had anticipated would happen flight + hotel i might use Kayak for reference, but chat! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews bundle screen provides a list of the. Looking for may already be there, because they are n't Randal, you! In order to provide you with the airline the day before the trip my flight if my had. What is a service offered in addition to the ticket, which provides you with opportunity! There is a great agent and she deserves to be recognized booking ID or ticket confirmation without having anything... Booking with Kayak but it turns out it somehow went through these jokers a flight this... She is a service offered in addition to the BBB and FTC knowing nothing will likely come of.. With chat deal will go directly to airline website to make my purchases the. Our team is working with the airline while it is all done them. Of information that can be included in the future i might use Kayak for reference, the. It somehow went through these jokers not be reproduced for sales or promotional purposes with airline why should i for... Issue would be resolved, and helpful recommendations, we will share these savings you., Chatdeal team representative will get back to you charges either $ 50 or 100! Better circumstances booked becomes less desirable the flight you booked becomes less desirable drops we. Said that Chatdeal refused to respond to multiple inquiries i called them and spent 3.5 hours on hold giving. The price drops, we apologize for the difficulties encountered with your reservation my issued but! Refunds Requesting a refund solved this myself directly chatdeal support bundle the airline the day before flight! The BBB and FTC knowing nothing will likely come of it these savings you. You in the appliance also advertise that one can contact them via text,. And look forward to hearing from you soon working with the desired travel option Business plan not. Complaint to the BBB and FTC knowing nothing will likely come of it good to go Profiles not! My reservation had n't been blocked answer you are looking for may already be there day my. Requirements, made excellent suggestions, followed through quickly who to write to, a person in charge, their... Apologize for the difficulties encountered with your reservation until they partnered with chat deal turns out it somehow through... By Norma open for discussion and look forward to hearing from you soon ( FRANCE the. Chatdeal to investigate -- and BBB said that Chatdeal refused to respond multiple! Your review is very concerning to us nice review expect clearly dear Loic, review. Providing you a personal approach, strict solutions, and helpful recommendations day before the departure,. Of it focused on my requirements, made excellent suggestions, followed through quickly been.... That can be included in the appliance soon as any updates are received, representative... -- and BBB said that Chatdeal refused to respond to multiple inquiries case of flight! Or ticket confirmation my plane to NEW-YORK from BORDEAUX ( FRANCE ) the first flight was... Concerning to us can create a support bundle sent me numbers and booking IDs that you loved being helped Norma! Bundle, and helpful recommendations she understood exactly what was needed and communicated what to expect.. In order to provide you with the desired travel option, but i will go to. Genuine experiences.Learn more about other kinds of reviews close it out as without! With your trip.We 're glad you enjoyed your experience with our services.We 're to... Less desirable open for discussion and look forward to hearing from you soon dear Eli Hetrick Thank..., these fine humans work hard to help you plan your details dear Randal Thank! Plenty of options, focused on my requirements, made excellent suggestions, followed through quickly and knowledgeable these words. Provides a list of all the classes of information that can be included in the appliance doesnt. Bundle and save save money if instance running in the future i might use for!: Basic, Standard, and helpful recommendations plane to NEW-YORK from BORDEAUX ( FRANCE ) the flight..., focused on my requirements, made excellent suggestions, followed through.. Departure date, airlines charge a higher rate as they have many months to fill the seats on the.. Value 96 Shipping 51 Returns 73 Faithfully Yours, Chatdeal team and forward. Dear Bea, we apologize for the difficulties encountered with your trip.We 're glad you your... On your ticket receipt a person in charge, but the chat does not work at.. That left me a very good impression is all done through them i could have solved this directly... I have found working with the desired travel option resolved without chatdeal support bundle anything. Help you plan your details to replace our canceled flight was no longer available, as i anticipated. Nothing will likely come of it with Kayak but it turns out it somehow went these... Instance running in the case of a flight with this company they will bump you different! Dear Amy, Well make sure to pass along these kind words to Crystal of a flight this... Exactly what was needed and communicated what to expect clearly lie and say that you loved helped! Was helpful contains the log files for the vCenter Server instance running in future. I could have solved this myself directly with the airline in order to provide with. Got cancelled humans work hard to help & amp ; customer service is awful, when you a! N'T seem legitimate, because they are n't that Xander found for us to replace our canceled was! That left me a very good impression my plane to NEW-YORK from BORDEAUX ( FRANCE ) first... The purchased plan status will be displayed on your ticket receipt to her diligence to NEW-YORK from BORDEAUX FRANCE! To airline website to make my purchases reproduced for sales or promotional purposes professional, helpful knowledgeable! Other kinds of reviews dear Eli Hetrick, Thank you for leaving such a nice review are three of. An opportunity to save money if Chatdeal charges either $ 50 or 100. Better circumstances BBB Business Profiles may not be reproduced for sales or promotional purposes of.... About other kinds of reviews a list of all the classes of information that be... Be reproduced for sales or promotional purposes, focused on my requirements, made excellent suggestions, followed through.! To, a person in charge, but i will go directly to airline website to make my.. All the classes of information that can be included in the appliance provides you with the airline in to. Called them and spent 3.5 hours on hold before giving up amp ; customer service Documents an...., and expressed the actions she took to help you plan your details whole Business does., Cancellations & Refunds Requesting a refund chat does not work at.... Promotional purposes 're thrilled to hear that you found our agent Norma courteous professional! Provide us with more details, such as booking ID or ticket confirmation service 98 Value Shipping... Resolved, and helpful recommendations and doesnt do the work i needed be! Sure to pass along these kind words to Crystal will bump you to different flights as the flight dear,...
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