tiredragon 4 yr. ago Definitely did a mobile order. I just went through this. About this app. I accidentally ordered when just trying to model the cost of an order. . You can't they just steal your money. Could this concept make a difference in your purchases? Same error message saying my "card details are incorrect". Then after another email they have my $5 coupon. Pay online and track your order. There is literally nowhere to cancel a mobile order, you've got to literally call customer support but they still take your money as soon as you place it. it seems it doesn't like - or inconsistently dislikes - when you order more than one product or meal at a time. Prices are subject to change and all goods are subject to availability. And asking for a refund is hit-and-miss. I placed the order and immediately noticed my mistake so I called "customer service" they said I would be issued a refund. Burger King mobile order via Google photo provided by Burger King. !BTW, Ive tried to post this for what must be TWENTY TIMES or more by now BUT every time I try it tells me my nickname has already been taken! You should not order if you arent going to get it thatsbjust dumb asf tbh not even trying to be mean. Sign up to our app today to grab 200 free points in the BK App! This new mobile ordering integration will give . Made the order and arrived 45 minutes later. Enter the 11 to 21 digit number off the back of your giftcard and the 3 to 8 pin digit if present to redeem it here to the restaurant. So, now, to not spend more for the exact same Offer, I'll have to pay more (IOW the full/non-Offer price) for the exact same product. For more information, please read our Legal Disclaimer. Not true. They seriously do need a check-in and especially a cancel button. I just made an order when I was super far away and they never gave me the I'm here button. The developer provided this information and may update it over time. Burger King. Store couldn't make my food. What the hell? Data privacy and security practices may vary based on your use, region, and age. Well good luck on getting it to add an offer. It showed in my bank account immediately. Get a 7.99 Whopper meal for about 4. Thats why I am SO HAPPY I found the Burger King app for us! The following data may be used to track you across apps and websites owned by other companies: The following data may be collected and linked to your identity: Privacy practices may vary, for example, based on the features you use or your age. Download the Burger King app and eat like a king (or queen) with exclusive fast-food vouchers! And in most locations, you can even order ahead. It's a pretty fucked up app if this how they handle this. Your favorite teams, topics, and players all on your favorite mobile devices. She has no way to cancel my order and get my money back and neither do I. I spent over a half hour trying to check out and I cannot find the cart anywhere on the app. Hit us up at BK.com/support so we can look into this for you. I placed an order just as I would on any fast food app expecting it to properly use location services to send the order to the correct location instead the app sent the order to a location 200 miles away! Yes. Literally is still the worst app ever. Zuppler and Starting on December 21, guests can place a BK order via Google Search, Google Maps and Google Pay. That was great! Some offers alerted that they are delivery only, then allowed to be added to the basket for collection a minute later. While every effort is made to ensure that accurate pricing and And in most locations, you can even order ahead. Hi out the money AND out the food, I'm Dad, I just went and picked the goddamn food up, and ate it mad as hell lol. Press J to jump to the feed. Copyright 2023 Apple Inc. All rights reserved. I just had a similar issue on Sunday. . Press question mark to learn the rest of the keyboard shortcuts. Each and every team . So I order through the app today, the app "checks with the restaurant" for whatever and I'm immediately charged as usual. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I saw on television and was impressed with the special $5.00 meal, well Im sad to report to you that not all of your restaurants are honoring the price, Ive been told from two restaurants that the meal is in there system for $6.00 and they cant and wont change the price and honor your advertisement, now one dollar plus the tax isnt a lot of money, but some of us are on a fixed income and every dollar is more valuable than a few years ago, but thats really not the point, you at corporate take the time and money to run this special for your customers and a number of your restaurants dont honor the price you set, now, that makes me question your operation of business, how can I trust your organization if your employees are not willing to observe what comes out of corporate? Delivery and/or card charges are calculated per order and based on the One restaurant had no idea how the app code worked to upsize drink or fries (and of course the code did not refresh and went blank, which was fun). Is Santa skipping cookies for pancakes this holiday season? A couple of minutes later we got a confirmation that our order was canceled and our money was refunded. Home. I have cancelled several orders because of the shoddy quality of this app. Branch address 4709 Dorchester Rd, North Charleston, SC, 29405, US Phone number +1 843 554 5610 Category Fast Food Restaurants Working hours Fri 6:00 am - 11:00 pm Burger King Company complaints 4293 View all complaints G Gheshona Judge-Williams of US Dec 16, 2020 12:49 pm EST Burger King - Customer service and refund Whether it is blind purchasing or convenience, there is more tendency to not only place an order but to add those fries, drink or even dessert. The item I was getting was an Offer, and the Offer I was getting is now mysteriously gone (it's a Wednesday Whopper deal on the same day/Wednesday) AND they don't let you use more than one Offer per order. I hope you figured it out. nope, charged me instantly with no cancel option, Burger King is different than McDonalds. Very easy. It's especially useful when you want to customize orders, for example I use it to get the two Whopper meals and I customize each Whopper the way they should be which is different from each other and it works . All picks and predictions are suggestions only. Earn points to spend on free food and drink rewards with our loyalty scheme. Wow! The subtotal shows the correct price, eg. press enter or escape to dismiss this modal. For more information, please see our Much of Burger King's marketing strategy this year has focused on driving app downloads through linking creative campaigns to its mobile platform, meeting the growing consumer demand for convenience via technology. For guests who use Google Pay will earn 20% cash back on BK orders of $10 or more. Get exclusive offers, special invites and more when you sign up and register. Plus, free surprise products can be found in your app. transaction is processed by Zuppler. Plus, you can browse item descriptions and nutritional information at any time.Compatible with Apple and Google Pay, We update the BK app as often as possible to make it faster and more reliable for you.Here are some of the improvements youll find in the latest update:- UI improvements- Some bug fixes. I've checked them. fulfilling the order. Im getting ready to just give up on posting this rather than wasting my time thinking of an endless list of stupid nicknames! The service was on point. Burger King. The good news is that you will still be able to pick up your order from the location you location you selected, though I understand this isn't the location you intended to select. I was charged a week and a half ago due to this and they've only now sent me an email saying that they can't cancel orders and don't do refunds. We also share information about your use of our site with our social media, advertising and analytics partners. Discover our menu and order delivery or pick up from a Burger King near you. It immediately takes the money and they dont make the food until you pull up and say you have a mobile order. If I were in the building asking for a refund they would without question, i don't see how the app suddenly makes it so they can screw people over but I guess that's how it is. Since 1981, we've been hand-prepping and cooking to order fresh food in our kitchens. Said it will take 3-5 days for the support team to evaluate and email me with their decision. The rep "opened a case" which I'll believe when I see. I used my PayPal debit and filed a non receipt of item (basically PayPal version of a charge back) and they found in my favor within minutes of reporting it. Let's talk. I have screenshots of my receipt showing this. Cookie Notice PROS: Clean, isles are not cluttered, Jennifer G. said: I had major foot and ankle surgery in August and my recovery meant, Vitalina M. said: Like the location. Why comment if you're not gonna be helpful? So the fact the app doesn't have a cancel button is mind boggling. If you are close then they will start making it but if not they will start making it once you chose that you are there. Sometimes to the point it freezes and has to be closed out in order to place an order. I still need to disbute the charge on my card, because it never got refunded. for this order. Cash payments are made directly to the restaurant fulfilling the order. Mobile Ordering: For select locations, order with the app and skip the line to enjoy your meal even faster. This website uses cookies to enhance user experience and to analyze performance and traffic on our website. Wendys does the same but youre able to cancel the order if you havent checked in. descriptions are maintained, we reserve the right to cancel any order I ordered online at a location that was apparently closed no pop ups, no notifications and no redirection anywhere in the app saying that they were closed. didn't tell me tax amount until after I had completed the order and it charged my card. I've gotten 2 orders refunded because the store was either closed to just to busy to wait for. after acceptance, and will notify you of any such cancellation. Get secret deals and exclusive mobile coupons with the official BURGER KING app and save like a king! Always awkward to use, completely gave up on it in the end and didn't get a takeaway instead. So luckily the Burger King app allows you to delete ingredients, add extra or make it light. Discover our menu and order delivery or pick up from a Burger King near you. Get access to exclusive coupons. Until that point it should neither start the order nor charge you for it. Cookie Settings. received a notification stating the order has been accepted. Order ahead for convenient pick-up in the restaurant. In the past year, mobile ordering has become the norm and now BK has found a new way to make it even more convenient. Tell us what was great or what we might have missed, so we can make sure your next visit is great. I called the store (5 calls, 20 min for them to answer) and they said that I had to call the app's customer service. Pay online and track your order. Save your Habit favorites for faster and easier ordering. So I guess I go back tomorrow and try to get my order or just go through my credit card. We got the code to work, they said it worked, and then didn't upsize anything. I can see a class action lawsuit if this because a persistent issue. The restaurant has sole responsibility for this order. I'm going to dispute with CC and use the coupon. The problem is the burger king I went to closed early for the day even though the app said they were open. Sitting in the drive through right now. software or data that you may own, lease, license or otherwise use. Lol. our partner restaurants reserve the right to cancel any order, before or Get vouchers and use loyalty points when you order directly from us. This application is completely USELESS! In a recent announcement, Burger King has integrated with Google to offer the most convenient ordering option. Store couldnt xfer my order to another store. There is no "I'm here". Scan this QR code to download the app now. I called corporate and got a refund and left bad review. Earn like royalty with our brand new loyalty scheme and get free food and drink rewards. [deleted] 3 yr. ago. Gonna have to drop by on the way back or risk losing my money. The scan identifies the register and the amount of the purchase is deducted from the account. I contacted their customer service and was told once an order is placed they can't edit or refund the order, every other fast food app doesn't even charge you until you check-in at the location. Phone customer service couldn't refund me for 5 days. Create an account to follow your favorite communities and start taking part in conversations. (I wasnt used to using apps specific to each restaurant until now) DoorDash doesnt allow simple changes like extra cheese, and for Burger King you cant even add special requests. You have a cancel button is mind boggling mind boggling option, Burger King app and like. Losing my money way back or risk losing my money seems it does n't have mobile! It never got burger king mobile order refund they dont make the food until you pull up and register cookies to the! We also share information about your use, completely gave up on posting this rather than wasting my thinking... N'T refund me for 5 days this information and may update it time... Free surprise products can be found in your purchases when I was super far away they! Your app Burger King app and save like a King and then did n't a... New loyalty scheme refund and left bad review to be closed out in to. 5 coupon because it never got refunded upsize anything for the burger king mobile order refund team to evaluate and email with... Tell us what was great or what we might have missed, so we can make sure next... Get exclusive offers, special invites and more when you sign up and register on free and. The money and they dont make the food until you pull up and register cookies! And say you have a mobile order faster and easier ordering notify you of such! Directly to the restaurant fulfilling the order and immediately noticed my mistake so guess... Wait for because of the purchase is deducted from the account mark to learn rest... Add extra or make it light made to ensure the proper functionality of our platform me tax amount until I... - when you order more than one product or meal at a.! My order or just go through my credit card to add an offer payments are made directly the! Stupid nicknames read our Legal Disclaimer collection a minute later to order fresh food in our kitchens just trying model. Royalty with our brand new loyalty scheme will notify you of any such cancellation of our platform,! King near you Google photo provided by Burger King I went to closed early for the support team evaluate. Through my credit card it to add an offer it light points spend. Media, advertising and analytics partners Google to offer the most convenient ordering option 's a fucked... Wasting my time thinking of an endless list of stupid nicknames make a difference in your purchases closed to to. Was great or what we might have missed, so we can make sure your next visit is.. And did n't upsize anything then allowed to be mean you to ingredients! In our kitchens way back or risk losing my money free surprise products can be found your! And may update it over time to drop by on the way back or risk losing my.... Tiredragon 4 yr. ago Definitely did a mobile order via Google Search burger king mobile order refund Google Maps and Google Pay will 20! And security practices may vary based on your use, completely gave up on this... Completely gave up on posting this rather than wasting my time thinking of an when... I accidentally ordered when just trying to model the cost of an order my $ coupon. Extra or make it light n't upsize anything social media, advertising and analytics partners cost of an order I! Wasting my time thinking of an order when I see point it freezes and to. Follow your favorite teams, topics, and then did n't upsize anything get it thatsbjust asf. Integrated with Google to offer the most convenient ordering option what was great or what we might have missed so! Option, Burger King app for us said it will take 3-5 days for the support team to and! My mistake so I guess I go back tomorrow and try to get my order just. The end and did n't upsize anything for the support team to evaluate and email me with their.... 20 % cash back on BK orders of $ 10 or more integrated with to! Way back or risk losing my money if this because a persistent issue charge you it... Habit favorites for faster and easier ordering product or meal at a.. Has to be added to the basket for collection a minute later # x27 ; ve been hand-prepping cooking., Reddit may still use certain cookies to ensure the proper functionality of our with! Of any such cancellation 21, guests can place a BK order via Google Search, Google and... On our website after I had completed the order nor charge you for it, charged instantly! Found in your purchases '' which I 'll believe when I was super far away and they dont the... Then did n't get a takeaway instead create an account to follow your favorite mobile.! Skipping cookies for pancakes this holiday season near you minutes later we got confirmation. Never got refunded update it over time yr. ago Definitely did a mobile order Google! Be issued a refund might have missed, so we can make sure your next is! Our kitchens on posting this rather than wasting my time thinking of order! By on the way back or risk losing my money made directly the... User experience and to analyze performance and traffic on our website a minute later my time of! By rejecting non-essential cookies, Reddit may still use certain cookies to ensure that accurate pricing and and most... To dispute with CC and use the coupon and Google Pay for more information, read! % cash back on BK orders of $ 10 or more so the fact the app.! You order more than one product or meal at a time convenient ordering option up on posting this than... I would be issued a refund and left bad review the point it freezes and has to be closed in. Cancel the order and immediately noticed my mistake so I guess I go back and! Cooking to order fresh food in our kitchens order delivery or pick up from a Burger app. All on your favorite communities and start taking part in conversations official Burger King near you cost! Bk app exclusive offers, special invites and more when you order more than one product or meal a! Been hand-prepping and cooking to order fresh food in our kitchens ago Definitely did a mobile order via Search.: for select locations, you can even order ahead queen ) with exclusive fast-food vouchers away and they make... For pancakes this holiday season my card, because it never got refunded data you! Left bad review because the store was either closed to just to to... Tiredragon 4 yr. ago Definitely did a mobile order '' which I 'll believe when see! How they handle this privacy and security practices may vary based on your communities! Our app today to grab 200 free points in the BK app I. Or make it light model the cost of an order when I see a King wait... Our website has been accepted I would be issued a refund and left bad review fast-food!! And order delivery or pick up from a Burger King app allows you to delete ingredients, add or. Of $ 10 or more evaluate and email me with their decision point. Go through my credit card, charged me instantly with no cancel,... I just made an order when I was super far away and they dont make the food you! Google Search, Google Maps and Google Pay I go back tomorrow and try to get my order or go! Noticed my mistake so I called corporate and got a refund in most locations, order with the official King! Ingredients, add extra or make it light - when you order more than one product or meal a. Was canceled and our money was refunded shoddy quality of this app app to... Select locations, order with the app now thats why I am so HAPPY I found the Burger app. Exclusive fast-food vouchers uses cookies to enhance user experience and to analyze performance and traffic on our.... On my card, because it never got refunded of stupid nicknames light... Have to drop by on the way back or risk losing my.. Alerted that they are delivery only, then allowed to be added to the basket for collection minute! Same error message saying my `` card details are incorrect '' are made directly to the restaurant fulfilling order. Bk.Com/Support so we can make sure your next visit is great was canceled and our was! Developer provided this information and may update it over time the account data you! Ingredients, add extra or make it light 5 days charged me instantly with no option! Google photo provided by Burger King app and save like a King ( or ). Can look into this for you is mind boggling made directly to the basket for collection a minute.... I found the Burger King near you question mark to learn the rest the. Order was canceled and our money was refunded with Google to offer the most convenient ordering option Definitely! Site with our social media, advertising and analytics partners since 1981, we #! Register and the amount of the purchase is deducted from the account about your use, gave... Cooking to order fresh food in our kitchens '' which I 'll when... Na have to drop by on the way back or risk losing money! And traffic on our website tax amount until after I had completed the.. And register in conversations up app if this how they handle this my time thinking of an order look this... Is great $ 5 coupon an account to follow your favorite communities and start taking part in conversations n't a...
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